{"id":1395879,"url":"https://alion.io/job/lsu-new-orleans-it-technical-support-coordinator-1","title":"IT Technical Support - Coordinator 1","company":{"id":1830846,"name":"LSU New Orleans","domain":"lsuneworleans.edu","url":"https://alion.io/company/lsuneworleans","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":70,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baton Rouge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-11-04T10:30:59Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"Thank you for your interest in LSU New Orleans.\nOnce you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. \nYou must complete all required portions of the application and attach the required documents in order to be considered for employment.\nDepartment\nIT Helpdesk OperationsJob Summary\nJob Description\nProvide statewide onsite installation, configuration, repair, maintenance and support for state owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals and media.\n\nManage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards.\n\nUtilize tracking system to document ticket resolutions.\n\nProvide limited support for approved mobile devices which contain State proprietary data, including, but not limited to e-mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes.\n\nTrain and assist end users on technical issues as a form of preventative maintenance.\n\nIn the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans.\n\nTravel to various sites as needed to carry out assigned duties.\n\nIdentify, diagnose, and assist with resolution of network issues as related to end user problems.\n\nRestore data from backup systems using designated applications as needed for end user support.\n\nManage all assigned issues being handled by other internal IT units or external contractors.\n\nOther tasks as directed.\n\nQUALIFICATIONS\nREQUIRED:\nBachelor’s Degree or Associate’s degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree.\n\nExcellent analytical skills, effective organizational and time management skills.\n\nGreat attention to detail and follow up.\n\nAbility to manage projects, assignments, and competing priorities.\n\nProficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.\n\nDESIRED:\nAdvanced degree.\n\nMinimum one year of professional experience with OTS information systems or programs utilized by the department.\n\nMinimum one relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.\n\nProfessional experience with Windows based operating systems including installation, system administration or troubleshooting.\n\nProfessional experience with various computer hardware, which includes: PCs, laptop & printers, MFPs, routers, switches or servers.\n\nProfessional experience with Remote Control software, Ticketing System software, Active Directory, Exchange, or SharePoint.\n\nProfessional customer service experience.\n\nRequired Attachments\nPlease upload the following documents in the Resume/Cover Letter section.\nDetailed resume listing relevant qualifications and experience;\nCover Letter indicating why you are a good fit for the position and LSU New Orleans;\nNames and contact information of three references;\nApplications that do not include the required uploaded documents may not be considered.\nPosting Close Date\nThis position will remain open until filled.Note to Applicant:\nApplicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.\nReferences will be contacted at the appropriate phase of the recruitment process.\nThis position may require a criminal background check to be conducted on the candidate(s) selected for hire.\nAs part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job-related tasks.\nLSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.","description_format":"text","description_chars":4396,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-09-28T13:24:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":true,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.726,"p_room":0.44,"age_days":85,"expected_fill_days":73,"reasons":["conf:8","win:tail","crowd:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/lsu-new-orleans-it-technical-support-coordinator-1","json_url":"https://alion.io/job/lsu-new-orleans-it-technical-support-coordinator-1.json","meta":{"generated_at":"2026-11-04T16:30:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25167,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1830846},"rest":"https://alion.io/mcp/rest/get_company?id=1830846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flsu-new-orleans-it-technical-support-coordinator-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flsu-new-orleans-it-technical-support-coordinator-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flsu-new-orleans-it-technical-support-coordinator-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lsu-new-orleans-it-technical-support-coordinator-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flsu-new-orleans-it-technical-support-coordinator-1"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1395879}},{"tool":"search_jobs","arguments":{"company":"lsuneworleans.edu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1395879},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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