{"id":1395916,"url":"https://alion.io/job/lsu-new-orleans-it-technical-support-coordinator-2","title":"IT Technical Support - Coordinator 2","company":{"id":1830846,"name":"LSU New Orleans","domain":"lsuneworleans.edu","url":"https://alion.io/company/lsuneworleans","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":70,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monroe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2025-11-06T00:00:00Z","employer_posted_date":"2025-11-06","last_verified_at":"2026-10-27T12:01:41Z","board_verified":true,"closed_at":null,"days_open":355,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":355},"description":"Thank you for your interest in The University of New Orleans.\nOnce you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. \nYou must complete all required portions of the application and attach the required documents in order to be considered for employment.\nDepartment\nIT Helpdesk OperationsJob Summary\nJob Description\nPerforms all duties assigned to IT Technical Support - Coordinator 1.\nProvides statewide installation, configuration, maintenance and support for state owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment, Software Applications, and all associated components, peripherals, and media.\nTakes lead in processing documentation for accuracy, update as necessary, and evaluate for potential process improvement.\nTrains Coordinator 1 EUC employees and provide assistance to escalated tickets.\nTakes lead in managing user accounts on local PCs, select servers, and Active Directory in compliance of industry standards.\nRecords service calls in web-based tracking system and utilize system to document ticket resolutions.\nProvides support for approved mobile devices including, but not limited to e-mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes.\nTrains and assist end users on technical issues as a form of preventative maintenance.\nIn the event of disaster, takes appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans.\nTravels to various sites as needed to carry out assigned duties.\nIdentifies, diagnoses, and assists with resolution of network issues as related to end user problems.\nManages all assigned issues being handled by other internal IT units or external contractors.\nManages e-mail accounts on the state Exchange e-mail server and make updates to accounts as requested by end users.\nMay conduct recruitment, selection, training, supervision, and professional development of assigned staff.\nOther tasks as directed.\nQUALIFICATIONS\nREQUIRED:\nBachelor’s degree.\nMinimum 1 year of professional experience in IT field.\nMinimum 1 year of professional experience with Windows based operating systems including installation, system administration and troubleshooting.\nExcellent analytical skills, effective organizational and time management skills.\nGreat attention to detail and follow up, and verbal/written communications skills.\nExcellent problem solving/troubleshooting skills.\nDESIRED:\nAdvanced degree.\nMinimum 2 years of professional experience with Windows based operating systems, various computer hardware, and Remote Control software, Ticketing System software, and Active Directory.\nMinimum 2 years of professional experience with OTS information systems or programs utilized by the department.\nMinimum 2 years of professional customer service experience.\nMinimum 1 relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.\nRequired Attachments\nPlease upload the following documents in the Resume/Cover Letter section.\nDetailed resume listing relevant qualifications and experience;\nCover Letter indicating why you are a good fit for the position and University of Louisiana Systems;\nNames and contact information of three references;\nApplications that do not include the required uploaded documents may not be considered.\nPosting Close Date\nThis position will remain open until filled.Note to Applicant:\nApplicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.\nReferences will be contacted at the appropriate phase of the recruitment process.\nThis position may require a criminal background check to be conducted on the candidate(s) selected for hire.\nAs part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.\nThe University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.","description_format":"text","description_chars":4686,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-09-28T13:24:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":true,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.16,"p_room":0.28,"age_days":355,"expected_fill_days":73,"reasons":["conf:21","win:tail","crowd:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/lsu-new-orleans-it-technical-support-coordinator-2","json_url":"https://alion.io/job/lsu-new-orleans-it-technical-support-coordinator-2.json","meta":{"generated_at":"2026-10-27T14:49:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3591,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1830846},"rest":"https://alion.io/mcp/rest/get_company?id=1830846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flsu-new-orleans-it-technical-support-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flsu-new-orleans-it-technical-support-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flsu-new-orleans-it-technical-support-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lsu-new-orleans-it-technical-support-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flsu-new-orleans-it-technical-support-coordinator-2"}]}