{"id":1395921,"url":"https://alion.io/job/lsu-new-orleans-system-support-analyst-1","title":"System Support Analyst 1","company":{"id":1830846,"name":"LSU New Orleans","domain":"lsuneworleans.edu","url":"https://alion.io/company/lsuneworleans","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":70,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baton Rouge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2023-09-11T00:00:00Z","employer_posted_date":"2023-09-11","last_verified_at":"2026-10-18T07:07:36Z","board_verified":true,"closed_at":null,"days_open":1134,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1133},"description":"Thank you for your interest in The University of New Orleans.\nOnce you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. \nYou must complete all required portions of the application and attached the required documents in order to be considered for employment.\nDepartment\nMedicaid Project Management OperationsJob Summary\nJob Description\nDetects and documents software failures, anomalies, and issues to identify and correct defects.\nTracks identified system issues and verifies resolution.\nWorks to resolve provider portal authorization tasks.\nSubmits Ivanti incident/Service Request tickets for issues discovered.\nTracks identified issues through the ticketing process and verifies resolution.\nLogs JIRA items to be reviewed, researched and monitored.\nMonitors for post-implementation issues.\nAssists with identifying needs for training; may assist in organizing and developing training content.\nEnsures that service disruptions are reported immediately.\nAttends unit and Project related meetings.\nConducts research relating to the development of the modernization systems.\nReports project risks and issues to supervisor in a timely manner.\nCompletes project status reports as assigned.\nCommunicates relevant information to project team as needed.\nAssists in preparing, interpreting and clarifying eligibility policies and procedures.\nPerforms other duties as assigned to ensure the smooth operation of the project.\nQUALIFICATIONS\nREQUIRED:\nBachelor's degree or six years of professional experience in lieu of degree.\nExcellent analytical skills; effective organizational and time management skills.\nGreat attention to detail and follow up.\nExcellent verbal and written communications skills.\nAbility to set, follow, and meet deadlines.\nDESIRED:\nAdvanced degree.\nProfessional experience in healthcare field, Medicaid eligibility, or Medicaid program support.\nProfessional experience in the support of the LaMEDS implementation.\nProfessional experience in a help desk environment troubleshooting technical and non-technical issues.\nExperience presenting information to technical and non-technical audiences.\nRequired Attachments\nPlease upload the following documents in the Resume/Cover Letter section.\nDetailed resume listing relevant qualifications and experience;\nCover Letter indicating why you are a good fit for the position and University of Louisiana Systems;\nNames and contact information of three references;\nDiversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).\nSee Diversity Statement instructions by clicking this link: https://www.uno.edu/careers/diversity-instructions\nApplications that do not include the required uploaded documents may not be considered.\nPosting Close Date\nThis position will remain open until filled.Note to Applicant:\nApplicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.\nReferences will be contacted at the appropriate phase of the recruitment process.\nThis position may require a criminal background check to be conducted on the candidate(s) selected for hire.\nAs part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.\nThe University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.","description_format":"text","description_chars":3929,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Health Care","Science & Engineering"],"lifecycle":[{"event":"open","at":"2026-09-28T13:24:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":true,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.159,"p_room":0.28,"age_days":1132,"expected_fill_days":73,"reasons":["conf:30","win:tail","crowd:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/lsu-new-orleans-system-support-analyst-1","json_url":"https://alion.io/job/lsu-new-orleans-system-support-analyst-1.json","meta":{"generated_at":"2026-10-19T02:19:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1275,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1830846},"rest":"https://alion.io/mcp/rest/get_company?id=1830846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flsu-new-orleans-system-support-analyst-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flsu-new-orleans-system-support-analyst-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flsu-new-orleans-system-support-analyst-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lsu-new-orleans-system-support-analyst-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flsu-new-orleans-system-support-analyst-1"}]}