{"id":1365208,"url":"https://alion.io/job/lsu-technical-support-analyst-it-analyst-1","title":"Technical Support Analyst (IT Analyst 1)","company":{"id":5304,"name":"Louisiana State University","domain":"lsu.edu","url":"https://alion.io/company/lsu","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":43,"ghost_share":0,"stale_share":0.814,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":391},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-11T19:11:07Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).\nIf you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.\nJob Posting Title:\nTechnical Support Analyst (IT Analyst 1)Position Type:\nProfessional / UnclassifiedDepartment:\nLSUAM ORED - SSPI - NISC - LEO - Help Desk (Jared Chase Kingsley (00007164))Work Location:\n0402 William P. Johnston Hall - OfficePay Grade:\nProfessionalJob Description:\nProvides technical support via telephone and e-mail for the joint LSU and FBI DOJ projects; assists in maintenance and development of the technical support center; tests and reports on system improvements and new technologies along with documentation of technical problems and solutions for use as internal technical support manuals; follows up on and researches escalated member support issues. Assist management in performing quality assurance checks on part-time employees.\nJob Responsibilities:\nProvide technical support via telephone and email. Handle customer service inquiries both telephonically and by email. Identify and escalate priority issues. Route callers to appropriate resources. Document all call information according to standard operating procedures. (70%)\nReview student call logs for accuracy. Follow up with members when necessary. (10%)\nPerform Quality Assurance checks on student workers. Works with management to establish standards governing customer interactions, implement screenings to monitor those interactions, and help design training programs that correct found issues. (5%)\nAssist management with special projects. (5%)\nProvide onsite operational support, as needed. (5%)\nOther duties as assigned. (5%)\nMinimum Qualifications:\nBachelor's Degree and one (1) year of experience. Proficient with web browsers, Internet and general office applications.\nLSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply-a degree is not required as long as the candidate meets the required years of experience specified in the job description.\nPreferred Qualifications:\nCustomer Service experience.\nSpecial / Additional Qualifications:\nMust be able to pass National security background check. Applicants must be willing and able to travel. This position will work Monday - Friday, but applicants must be able and willing to work or be on call for the following: Holidays, Weekends, Emergency Situations including, but not limited to, hurricanes or natural disasters. This position may be required to report to campus in times of emergency and/or closure per PS-18.\nPhysical Demands:\nPhysical ability and eye-hand coordination necessary to use a computer terminal, copier, telephone and other standard office equipment.\nAdditional Job Description:\nSpecial Instructions:\nAn offer of employment is contingent on a satisfactory pre-employment background check (ALL)This position may be required to report to campus in times of emergency and/or closure per PS-18.\nPlease provide a cover letter, resume, and three (3) professional references including name, title, phone number, and e-mail address.\nPlease attach ALL required documents under the \"Resume/CV\" section of your application.\nA copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required before hiring (if applicable).\nDue to the nature of the position and/or position responsibilities, this position shall be subject to pre-employment screenings in accordance with University Policy as required and RS:17 screenings (https://www.legis.la.gov/legis/Law.aspx?p=y&d=1297548).\nFor questions or concerns about updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email .\nFor questions or concerns regarding the status of your application or salary ranges, please contact Jared Kingsley at .\nSkills Needed:\nPreferred Skills:\nPosting Date:\nAugust 27, 2026Closing Date (Open Until Filled if No Date Specified):\nDecember 25, 2026Additional Position Information:\nBackground Check - An offer of employment is contingent on a satisfactory pre-employment background check.\nBenefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!\nPositions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.\nEssential Position (Y/N):\nYLSU is an Equal Opportunity Employer.\nAll candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.\nHCM Contact Information:\nFor questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email . For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.","description_format":"text","description_chars":6134,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Natural Resources","Public Health & Prevention"],"lifecycle":[{"event":"open","at":"2026-09-28T01:51:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":true,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.444,"p_room":0.44,"age_days":44,"expected_fill_days":42,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/lsu-technical-support-analyst-it-analyst-1","json_url":"https://alion.io/job/lsu-technical-support-analyst-it-analyst-1.json","meta":{"generated_at":"2026-10-11T20:38:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5304},"rest":"https://alion.io/mcp/rest/get_company?id=5304"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flsu-technical-support-analyst-it-analyst-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flsu-technical-support-analyst-it-analyst-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flsu-technical-support-analyst-it-analyst-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lsu-technical-support-analyst-it-analyst-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flsu-technical-support-analyst-it-analyst-1"}]}