{"id":4032203,"url":"https://alion.io/job/ltm-adobe-operational-support-analyst","title":"Adobe Operational Support Analyst","company":{"id":9353,"name":"LTM","domain":"ltm.com","url":"https://alion.io/company/ltm","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":{"grade":"B","score":77,"open_postings":165,"ghost_share":0,"stale_share":0.939,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United 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Teams Identity Access Management IAM and support teams to resolve escalated issues and improve overall service reliability and user experience\nKey Responsibilities\nProvide operational and technical support for enterprise Adobe applicationsManage and troubleshoot user access licenses provisioning and entitlements through Adobe Admin ConsoleValidate user membership in Active Directory AD application groups and troubleshoot accessrelated issuesInvestigate and resolve SSO MFA and authentication issues including those involving PingFederateTroubleshoot provisioning failures and user accountaccess issues escalated beyond Level 2 supportReview application and authentication logs to identify issues and support troubleshootingValidate access restrictions and configurations across different Adobe applications and product groupsIdentify root causes for recurring incidents and document findingsRecommend appropriate solutions or workarounds to Product and Engineering teamsCreate and manage Adoberelated support tickets and follow issues through resolutionCollaborate with Product Teams IAM Engineering Service Desk and other crossfunctional support groupsMaintain accurate documentation troubleshooting procedures and knowledge articlesHandle multiple incidents and support requests in a fastpaced enterprise environmentRequired Skills\n5 years of experience in IT Operational Support Application Support Service Desk Escalation or Access Management\nStrong handson experience troubleshooting user accounts application access provisioning and entitlement issues\nWorking knowledge of Adobe Admin Console and Adobe enterprise application support\nStrong understanding of Active Directory AD groups identity management and user provisioning workflows\nKnowledge of SSO MFA PingFederate and authentication protocols\nExperience reviewing and interpreting logs for troubleshooting and rootcause analysis\nStrong incident troubleshooting and problemsolving skills\nExcellent documentation communication and customer service skills\nAbility to work effectively with both technical and nontechnical users\nDesired Skills\nEnterpriselevel support experience with Adobe products\nHandson exposure to PingFederate or similar identity federation platformsStrong understanding of IAM and SaaS access managementExperience performing rootcause analysis RCA for recurring access and authentication issuesAbility to manage multiple incidents and priorities simultaneouslyPrimary Skills\nAdobe Admin Console Adobe Application Support IAM Active Directory User Provisioning License Entitlement Management SSO MFA PingFederate Authentication Troubleshooting Log Analysis L2L3 Production 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