{"id":4000024,"url":"https://alion.io/job/ltm-customer-journey-data-analyst","title":"Customer Journey Data Analyst","company":{"id":9353,"name":"LTM","domain":"ltm.com","url":"https://alion.io/company/ltm","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":{"grade":"B","score":77,"open_postings":165,"ghost_share":0,"stale_share":0.939,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"Jira","optional":false},{"name":"Looker","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-05-07T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T08:20:52Z","board_verified":true,"closed_at":null,"days_open":187,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":187},"description":"About the Company\nThe mission of LTM Company is to engineer meaningful technology solutions to help businesses and societies flourish. Our successful technology business serves over 2000 Global customers and now, we are in a process of expanding. LTM is extending its technology business with specific expansion plans in Poland\nRole: Customer Journey Data Analyst\nLocation: Krakow, Poland (3 days office)\nContract: 6 Months+\nDescription\nIdentify gather and integrate data from multiple sources including IT systems service desks monitoring tools and customer experience platformsDefine and maintain key metrics for tracking customer IT journeys and service performanceAnalyse user behaviour across IT services to identify trends pain points and optimization opportunitiesTranslate data into clear actionable recommendations for operational and strategic improvementsDesign and maintain dashboards that clearly communicate performance and experience metricsPresent insights in a clear compelling and accessible way using data storytelling techniquesSupport datadriven decision making across service improvement initiativesDeliver the above while complying with client's governance control frameworksEstablish a digital environment and automate processes to minimize variation and ensure predictable high quality code and dataWhat you need to have to succeed in this role\nExperience of data visualization tools and dashboard designStrong analytical and problemsolving skills with the ability to make datadriven decisionsExperience of working with tools like\nServiceNowJiraGCP Looker StudioSQLSplunk","description_format":"text","description_chars":1596,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-11-10T03:03:35Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long 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