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issues across Windows and macOS environments\nManage and resolve escalated tickets from the service desk within defined SLASLO targets ensure accurate ticket hygiene and knowledge base KB updates\nExecute device lifecycle activities imaging configuration deployment refresh and decommission aligned to zerotouch enrollment ZTE principles using Microsoft Intune andor Jamf\nSupport onboarding and offboarding JML processes for HQbased employees including device provisioning and account readiness\nPerform breakfix and warranty coordination for enduser hardware laptops desktops peripherals monitors mobile devices\nAdminister and troubleshoot M365 applications Outlook Teams OneDrive SharePoint and collaborate with the Desktop Engineering team on policy and configuration issues\nMaintain asset inventory accuracy within the ITSM platform enforce asset tagging and audit compliance\nProactively identify recurring issues and contribute root cause findings to Problem Management\nSupport patch compliance and endpoint security posture in coordination with the Desktop Engineering team\nContribute to continual service improvement CSI initiatives and document resolutions for reuse across the knowledge base\nWhite Glove Executive Support\nProvide dedicated highpriority technology support to Csuite VPlevel and designated VIP users proactively anticipate needs before issues arise\nOwn the full device lifecycle for executive population prestaging configuration deployment and refresh with zeroimpact delivery\nServe as the named point of escalation and white glove contact for EUS at HQ maintain discretion and professionalism at all times\nConduct proactive device health checks and environmental sweeps for executive offices and highuse collaboration spaces\nCoordinate closely with Executive Assistants and Chiefs of Staff to align around travel events and tech readiness\nAudiovisual AV Support\nManage and support all AV infrastructure across HQ conference rooms boardrooms allhands spaces and huddle rooms video walls projectors display systems microphonespeaker arrays room control panels\nProvide handson support and preevent readiness checks for town halls board meetings executive briefings and largeformat events\nAdminister and troubleshoot Microsoft Teams Rooms MTR Zoom Rooms Cisco Webex and associated hardware Poly Logitech Crestron Extron Biamp\nMaintain AV system documentation cable management standards and room configuration records manage vendor escalations for AV breakfix\nPartner with Facilities and IT Infrastructure on AV project deployments and room refresh initiatives\nMonitor AV room health proactively using room management platforms eg Logitech Sync DTEN or equivalent\nREQUIRED SKILLS EXPERIENCE\n4 years in an enterprise IT support role with demonstrated experience supporting senior stakeholders or executive populations\nStrong AV system knowledge Microsoft Teams Rooms Zoom Rooms Webex and associated hardware platforms Poly Logitech Crestron or 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