{"id":2673992,"url":"https://alion.io/job/ltm-field-services-leadmanager","title":"Field Services lead/Manager","company":{"id":9353,"name":"LTM","domain":"ltm.com","url":"https://alion.io/company/ltm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":{"grade":"B","score":77,"open_postings":171,"ghost_share":0,"stale_share":0.901,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cork, 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skills collaborate closely with stakeholders deliver exceptional services and ensure the reliable functioning of IT systems ultimately supporting the success of the MLL operations\nResponsibilities\nSupport critical incident and problem management participating in reliability calls identifying root causes and implementing preventive actions\nMonitor and track the IRIS incident and request queues for timely resolution Facilitating engagement with 3rd party vendors monitoring their work and addressing escalations as required to ensure SLAs are met\nServe as the primary contact for nonsite TS teams and communicate updates to TS management and business IT leaders to ensure transparency and accuracy during incidents\nAssist in change management activities including coordinating change schedules obtaining approvals and implementing changes for supported applications and infrastructure\nCoordinate patch management activities initiating and planning patches for applications infrastructure and 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policies standards and procedures at the site level\nProvide input to TS Site Delivery Leader for future requirements especially key business capabilities and the associated value to the Product Line as an input to shape the product strategy\nPartner with TS Site Delivery Leader to provide input and execute Service Lifecycle and roadmap and continuous Improvement Plans\nRequired Expertise\nIndepth knowledge of MLL site operations and processes\nUnderstanding of IT systems and applications specific to the MLL industry\nFamiliarity with regulatory compliance requirements and quality standards\nAbility to analyze and troubleshoot technical issues related to site operations and IT\ninfrastructure\nStrong understanding of incident and problem management processes\nProficiency in identifying and implementing preventive and corrective actions\nKnowledge of change management principles and practices for seamless system integration\nFamiliarity with patch management processes and best 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