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NH (Hybrid)\nRole Summary\nSeeking a Senior Specialist with 7 to 11 years of experience in Application Support to provide expert level support for Guidewire Java based applications and ITSM tools in the insurance domain including on call weekend supportJob Description\nProvide advanced L2 L3 application support for enterprise Guidewire Java based applications \nUtilize monitoring tools such as Splunk and Data Dog to ensure optimal application performance \nManage and maintain ITSM platforms including ServiceNow ITSM and Jira Service Desk for efficient incident and problem management Collaborate with cross functional teams to troubleshoot and resolve complex technical issues Support continuous improvement initiatives by documenting knowledge base articles and updating support processes Leverage skills in Incident Management Problem Management and Active MQ for enhanced support Ensure adherence to ITIL best practices and organizational policies during support activities Participate in on 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