{"id":2673544,"url":"https://alion.io/job/ltm-network-support-engineer","title":"Network Support Engineer","company":{"id":9353,"name":"Ltm","domain":"ltm.com","url":"https://alion.io/company/ltm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":{"grade":"B","score":81,"open_postings":163,"ghost_share":0,"stale_share":0.773,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United 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reach more customers.\nYou will be part of a team responsible for providing an outstanding technical support experience to our business customers.\nFrom problem identification to full resolution you will own and manage the customer experience over the phone and Web When needed you will collaborate with others to engage subject matter experts.\nYour day to day job will be about providing both technical expertise either on your own or by involving your colleagues and about being an excellent communicator and a service oriented professional.\nYou will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues\nCloud Traits\nCloud Focus: These customers and products are our future even if they cannibalize our present\nCloud Speed: Cloud products change much faster than onpremises products so readiness requires a new mentality\nCloud Ownership: We own the switches the drives the servers and the service code we should be able to fix anything that happens\nCloud Evangelism: The Cloud is new and can seem scary so we need to encourage customer and engineers to adopt it\nRequired\nStrong knowledge and understanding of TCP IP protocols and OSI model\nExperience with Infrastructure Network Administration\nExpertise troubleshooting large Network Environments and familiarity with packet sniffers Wireshark or Network Monitor Message Analyzer\nFundamental awareness of Private Hybrid Public Cloud OS Windows and or Linux Virtualization of SDN technologies\nKnowledge and understanding of VPN IPsec DHCP DNS HTTP s MPLS BGP Layer3 Layer2\nHandson experience of Proxy and Firewall\nTECHNICAL SKILLS\nKnowledge of one or two of the following domains Windows Azure Platform Operating SystemVirtualization Networking\nWindows Azure Platform\nKnowledge of Windows Azure Platform services\nAzure Platform development and deployment concepts\nFamiliarity with troubleshooting\nOperating SystemVirtualization\nFamiliarity with Active Directory Security OS Internals concepts\nUnderstanding of Virtualization concepts and virtual system administration\nExperience with HyperV configuration and administration\nNetworking\nFamiliarity with networking concepts including VIPs NAT DNS\nFamiliarity with networking tools ping tracert tracemon wire shark etc\nUnderstanding of load balancing georedundancy CDN and VPN technologies preferred\nUnderstanding of the OSI model and related concepts\nResponsibilities include\nThe support engineer is responsible for support delivery providing technical support to Azure customers by resolving escalated complex technical customer issues on the Azure Platform and delivering Azure Technical Support against CPE and workflow efficiency targets to identify required tools cloud access training processes or capabilities to assess customer issues in less than 15 minutes and to keep escalations to PG operations below 10 of the volume The SE will need to closely collaborate with PG engineering and operations and other CTS engineers\nThe support engineer is a critical role in the implementation of Azure Platform support capabilities which include working with the PG and Azure Supportability PMs to implement asks identify technology andor process readiness needs and work with Training PMs and Tech Leads to ensure support team readiness develop relationships with and engage with technologyspecific depth queues for customer incident resolution when required\nSpecific measurements include achieving the CPE team goals time to resolution or escalation enabling a response time similar to competitors maintaining technical skills through completion of ongoing readiness and Platform training and in general participating in the creation of future support capabilities for the cloud\nTime of operations:\nThis track will be in 24X7 shift model, therefore candidates should be flexible to cover during holidays and weekends to accommodate roster\nMandatory Qualification:\nApplicants must possess a current, validU.S. Passport. 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