{"id":3649506,"url":"https://alion.io/job/ltm-production-support-engineer","title":"Production Support Engineer","company":{"id":9353,"name":"LTM","domain":"ltm.com","url":"https://alion.io/company/ltm","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":{"grade":"B","score":77,"open_postings":159,"ghost_share":0,"stale_share":0.937,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T04:31:52Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Summary We are looking for an experienced Production Support / Application Support Engineer to provide end-to-end production support and production management for Check Operations applications. The role requires strong troubleshooting skills, hands-on expertise in SQL, Splunk, Linux/Windows, scripting, incident management, and automation, along with the ability to manage critical production issues and coordinate effectively with technical and business teams. Key ResponsibilitiesProvide end-to-end production and application support, ensuring reliable daily delivery of technology services.Respond to production incidents, troubleshoot issues under tight deadlines, identify root causes, implement corrective actions, and drive issues through resolution.Develop and execute complex SQL queries for troubleshooting, data analysis, validation, and production investigations.Use Splunk SPL to search application logs, monitor systems, investigate incidents, and perform root-cause analysis.Provide hands-on support across Linux and Windows environments.Automate operational and repetitive activities using Shell scripting, PowerShell, Python, VBScript, and Bash.Lead and participate in incident triage and troubleshooting calls, coordinating with technical teams and business stakeholders.Apply ITIL/ITSM practices, including Incident Management, Change Management, and Problem Management.Identify opportunities to automate and simplify operational processes to improve efficiency and reduce manual intervention.Support application monitoring, file transfers, deployments, and operational processes using tools such as FTP, Connect:Direct, BladeLogic, Nastel, Dynatrace, AppViewX, Jira, Cutover, and ServiceNow.\nPerform production health monitoring, escalation management, root-cause analysis, and post-incident follow-up.\nCommunicate effectively with technical teams, business partners, and stakeholders at different organizational levels.\nParticipate in rotational evening and weekend support for critical production issues.\nMandatory / Primary Skills\nProduction Support / Application Support\nComplex SQL queries\nSplunk / SPL\nLinux and Windows\n Shell scripting\nIncident Management\nTroubleshooting & Root Cause Analysis\nAutomation","description_format":"text","description_chars":2236,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Information Technology","Creative Agencies","Branding"],"lifecycle":[{"event":"open","at":"2026-11-02T23:44:05Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 199","filings_12m":199,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":97500,"route":null,"cap_exempt":false,"checked_at":"2026-11-06T22:30:08+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely 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