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The ideal candidate will own Service Cloud architecture, security model design, platform governance, scalability strategy, and capability rationalization while ensuring alignment with business objectives.\nkey skill - Service Cloud, Nice CXOne or InContact , consulting and architect skill is must\nKey Responsibilities\nOwn Salesforce platform assessment and future-state architecture design.\nLead Service Cloud architecture, case management strategy, Omni-Channel implementation, and Digital Engagement solutions.\nDesign and govern Salesforce security architecture, including role hierarchy, sharing model, profiles, and permission strategies.\nDefine platform governance, scalability, performance optimization, and best practices.\nArchitect integrations and enterprise Salesforce solutions using Apex, LWC, and integration patterns.\nProvide recommendations on Salesforce capability rationalization and platform optimization.\nDrive solution design across Service Cloud, Experience Cloud, 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