{"id":2694280,"url":"https://alion.io/job/ltm-senior-engineer-cloud-infra-management-6","title":"Senior Engineer - Cloud & Infra Management","company":{"id":9353,"name":"LTM","domain":"ltm.com","url":"https://alion.io/company/ltm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":{"grade":"B","score":79,"open_postings":166,"ghost_share":0,"stale_share":0.843,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frisco, United 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support tickets and providing remote support to employees companywide while serving as onsite backup to the primary Frisco site support technician.\nThe successful candidate will support Windows macOS mobile devices and cloud based desktops with a strong focus on customer experience and consistent service delivery.\nKey Responsibilities\nCreate manage and resolve IT support tickets in accordance with established service standards and SLAs.\nProvide remote technical support to employees across multiple locations.\nProvide hardware and software support including installation troubleshooting and enduser guidance.\nSupport employee onboarding by preparing configuring and deploying devices.\nAssist with IT asset lifecycle activities.\nServe as backup to the primary site support technician.\nSupport conference room technology including Microsoft Teams Rooms.\nProvide technical support for onsite and virtual live events.\nMaintain technical documentation and knowledge articles.\nIdentify recurring issues and recommend improvements.\nRequired Skills and Competencies\nCustomer Service and Communication.\nDeliver friendly professional and patient support.\nCommunicate technical concepts clearly to nontechnical users.\nTroubleshooting and Problem Solving.\nDiagnose and resolve desktop mobile and connectivity issues.\nEscalate issues appropriately when needed.\nTime Management and Prioritization.\nManage competing priorities and meet response targets.\nConfidentiality and Discretion.\nHandle sensitive and confidential information professionally.\nAdaptability and Proactivity.\nLearn new technologies and adapt to changing business needs.\nWork independently and collaboratively.\nTechnical Expertise\nExperience supporting.\nWindows and macOS operating systems.\nMobile devices iOS and Android.\nBasic network connectivity troubleshooting.\nClient patching and security controls.\nMicrosoft 365 applications.\nEnterprise collaboration tools.\nTicketing systems Salesforce or similar.\nAbout You\n3 to 5 years of desktop help desk or IT support experience.\nExperience working in a ticket driven support environment.\nOrganized detailoriented and reliable.\nStrong interpersonal and collaboration skills.\nProfessional serviceoriented attitude.\nContinuous learning mindset.\nAdaptable under changing priorities.\nRelevant certifications are a plus but not required.","description_format":"text","description_chars":2638,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Creative Agencies","Branding","Enterprise Apps Implementation 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