{"id":2694237,"url":"https://alion.io/job/ltm-senior-engineer-cloud-infra-management","title":"Senior Engineer - Cloud & Infra Management","company":{"id":9353,"name":"LTM","domain":"ltm.com","url":"https://alion.io/company/ltm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":{"grade":"B","score":81,"open_postings":163,"ghost_share":0,"stale_share":0.773,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-19T02:53:36Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"JD for FT SD\nAccount Name FRANKLIN TEMPLETON COMPANIES LLC\nGrade P1 P2\nPrimary Skill Service Desk\nLocation Hyderabad Bangalore\nShift 247\nJD About the Role\nWe are looking for a proactive and customerfocused Service Desk Analyst to provide firstlevel technical support to global users This role involves handling multichannel support calls chats emails managing incidents and ensuring timely resolution or escalation\nKey Responsibilities\nProvide 247 support in rotational shifts including weekends and US holidays\nHandle inbound calls chats and emails for technical assistance\nLog categorize and prioritize incidents using ServiceNow\nResolve L1 technical issues and escalate when necessary\nCommunicate clearly and professionally with global customers\nEnsure user satisfaction through timely updates and resolution\nRequired Skills\nExcellent oral and written communication skills\nPrevious experience in Service Desk supporting global customers\nStrong troubleshooting and problemsolving skills\nKnowledge of Windows OS Office 365 Citrix VPN and basic networking\nFamiliarity with hardwaresoftware configuration and mobile device setup\nAbility to work in rotational shifts 247\nAdditional Information\nWFH option is restricted and allowed only in emergencies\nPlanned leaves require 30 days prior notice medical documentation is mandatory for extended sick leave","description_format":"text","description_chars":1351,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Creative Agencies","Branding","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-16T09:42:49Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.651,"p_room":0.9,"age_days":18,"expected_fill_days":52,"reasons":["conf:1","stale_co","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ltm-senior-engineer-cloud-infra-management","json_url":"https://alion.io/job/ltm-senior-engineer-cloud-infra-management.json","meta":{"generated_at":"2026-10-19T05:21:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3112,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9353},"rest":"https://alion.io/mcp/rest/get_company?id=9353"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fltm-senior-engineer-cloud-infra-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fltm-senior-engineer-cloud-infra-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fltm-senior-engineer-cloud-infra-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ltm-senior-engineer-cloud-infra-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fltm-senior-engineer-cloud-infra-management"}]}