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SLIs and operational KPIs\nMust have qualifications\nExperience supporting business critical Web applications with advanced understanding of Applications and environment controlsServe as a key point of contact for client reported issues Innate ability to take ownership and responsibility for troubleshooting production issues and determining root causesImprove the service level the team provides to our end users which includes maximizing operational efficiencies strengthening issue investigation and resolution and knowledge sharing practicesUnderstanding workflowbased logic and the ability to both understand a business process from a workflow diagram and to conceptualize it overall to support remediation and improvementAbility to cope up with the continuous product enhancements and technology upgradesRecommendexecute Operational improvement initiatives longterm remediation to recurring issues and enhancements to monitoring ing and automationExcellent analytical planning communication presentation and leadership skillsAbility to deliver with minimum supervisionSupporting existing processes implementing and supporting change requirements as part of a structured change control processUpdating SOPs Runbooks troubleshooting guides and documentation\nStrong knowledge and advanced handson working knowledge of Angular APIs Java SQL AWS Jenkins and Postman\nBachelors degree with relevant experience of 5 yrs in production support application support IT operations\nJob Skills\nCommunication Analytical Trouble shooting Problem Solving and Coordination skills\nSLA and KPIs adherence\nSOPs and knowledge repositories update\nProduct Requirements and Estimation\nWeb applications and REST APIs JSONXML\nMicroservicesbased architecture\nJavaJ2EE technologies AngularTypescript coding HTML5 CSS3 Authentication OAuth SSO STS\nSQL Queries AWS Dynatrace Site 24X7 Jenkins CICD pipelines\nRequest flow from web server to application servers and integration points\nHands on experience or 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