Service Desk Engineer

Ltm • Media & Entertainment • Creative Agencies • 1 day ago
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Salary
≈ $34k – $75k per year (Estimated)
Location
In office (Mississauga)

Confirmed on the employer's own hiring board on Oct 16, 2026. First seen by Alion on Mar 31, 2026. Ltm scores B on the Alion truth index.

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Profile match

Ltm

LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors to get to the future faster by combining engineering DNA and tech expertise.
ltm.com • Bengaluru • Mumbai • Hyderabad • Chennai • Pune • Branding • Creative Agencies • Media & Entertainment • Enterprise Apps Implementation Partners • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Est. 1996
Tech stack of Ltm

Service Desk Engineer

Mississauga, ON

Hybrid

JOB Description

Good to have Knowledge on ServiceNow Application Ticket Creation

Responsibilities

  • ServiceNow Operations
  • Monitor the ServiceNow queue for Blu related tickets
  • Categorize prioritize and assign ticket types login issues product questions bug reports
  • Maintain SLA compliance and escalate where needed

    Blu Login Support

  • Diagnose and resolve user login failures or errors SSO issues expired sessions MFA problems
  • Perform entitlement checks and liaise with IT support if systemlevel access updates are required

    Escalation Management

  • Route verified bug reports with reproduction steps to Product Marketing and Engineering teams
  • Use Akkios designated intake process for submitting and tracking feature requests
  • Track escalations and follow up on resolution statuses

    Customer Communication

  • Communicate resolution steps to users
  • Provide updates during triage or escalated issue resolution
  • Ensure professionalism and consistency in tone and content

    Documentation Feedback

  • Update ServiceNow knowledge base articles based on recurring issues
  • Document known errors and temporary workarounds
  • Participate in retrospectives with Product Marketing for continuous improvement
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