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Teams","optional":true},{"name":"Outlook","optional":true},{"name":"VPN","optional":true},{"name":"Wi-Fi","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T08:47:48Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"SPOC: Mrignayani Jayram\nRole: Service Desk Engineer\nLocation: Krakow, Poland\nEmployment Type: Permanent OR B2B ONLY\nContract Duration: The candidates contract will be for 6 Months with extension possibility\nNotice Period: Early Joiners Preferred\nExperience: 1 to 5 Years relevant experience ONLY\nSalary/Pay Rate: Up to 150 PLN/Hour\nWork Mode: Remote with ad-hoc travel\nLanguage: English, Polish and German (Both Mandatory), French (Desirable but not mandatory)\nJob Description:\nWe are seeking an L1 Service Desk professional who is fluent in English and either French or German to serve as the first point of contact for end users and provide effective basic technical support within the Service Desk function\nProvide firstlevel technical support to end users through approved support channelsTroubleshoot common issues related to Outlook Microsoft Teams WiFi VPN account unlocks password resets and similar enduser technologiesLog categorize prioritize and update incidents and service requests accurately in the IT service management toolResolve issues using approved knowledge articles standard operating procedures and documented troubleshooting stepsEscalate unresolved complex or outofscope issues promptly to the relevant resolver teams with complete troubleshooting detailsFollow ITILaligned processes and contribute to a consistent and positive enduser support experienceRoles and Responsibilities\nAct as the first point of contact for end users and take ownership of each ticket from initial contact through resolution or appropriate escalation\nPerform initial diagnosis ask relevant questions capture error details and complete basic troubleshooting before escalating a ticket\nCommunicate clearly and professionally with users provide regular status updates and confirm restoration of service before closure\nAssign and escalate tickets to the relevant support teams when necessary ensuring that impact urgency actions taken and supporting evidence are documented\nFollow the published roster and work rotational shifts within the agreed 12 5 service window including assigned opening closing and handover responsibilities\nAdhere to attendance break shifthandover leave security data privacy and accesscontrol requirements\nMeet defined service levels and quality standards including response and resolution targets ticket documentation quality firstcontact resolution and customer satisfactionUse approved knowledge articles and contribute reusable troubleshooting information or identify knowledge gaps for reviewParticipate in required training team meetings process updates and coaching sessions and maintain current knowledge of supported tools and proceduresDemonstrate reliability teamwork accountability customer focus and a willingness to learn promptly report recurring issues majorimpact incidents and potential security concernsLanguage Required: English, German OR English, French\nSkills\n Mandatory Skills: L1 IT Service Desk support, basic troubleshooting of Microsoft 365 applications, Windows, WiFi, VPN, account access and password issues, ticket management, customer communication, and adherence to standard support processes.","description_format":"text","description_chars":3152,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"All levels","optional":false},{"language":"French","level":"All 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