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maintaining platform health through handson technical leadershipGuide customers through technical documentation and discussions driving innovation for consistent deliveryCoach and mentor junior team members Technical Consultant and Associate Technical Consultant on solutioning building expertise and project challenges as they ariseParticipate in workshops with customers to assess current processes and establish futurestate processesDesign and deliver ServiceNow insert workflow name solutions with a technical architecture designed for longterm success and following ServiceNow technical standards and leading practicesProvide oversight and unit testing of code developed by partner or customer employeesAdvise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processesGuide customers in completing required documentation such as business requirement workbooks for technical aspects of the solutionProvide feedback to product development to improve the product based on experiences gained with customersMaintain skills certifications on insert skill or cert for insert workflow nameQualifications\nExperience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolvingThis may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry8 years experience as part of a professional services organization or equivalent educationexperience\nAbility to travel up to 50\nIndustry domain expertise in insert industry\nCreative with comfort running projects independently\nSuccess driving complex issues through analysis and resolution\nExperience working collaboratively\nServiceNow certifications in aligned workflow\nIndependently leverages AI to optimize workflows tailor customer solutions and inform strategic decisions\nArticulates AI system design ethical implications and platform use cases clearly 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