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Location
Hybrid (Coimbatore, India)

Confirmed on the employer's own hiring board on Oct 16, 2026. First seen by Alion on Sep 24, 2026. Ltm scores B on the Alion truth index.

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Ltm

LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors to get to the future faster by combining engineering DNA and tech expertise.

Job Roles and Responsibilities

  • Routing Switching domain
  • Should be good with advanced to expert level knowledge and skills on Enterprise Networking Routing Switching
  • Collaborate and work closely with Incident management teams prioritize the incidents shared by them
  • Join all the Bridge Lines for troubleshooting along with customer and relevant stakeholders
  • Collaborate and work closely with the Project teams for Configuration details Hardware and software
  • Any new process update or technical update to be cascaded to the whole team
  • Is responsible for incidents escalated from Tier 1 or by a customer
  • Should correctly assess the priority and business impacts of incidents and accordingly involve Tier 3 engineers and incident management team for all priority P1 and P2 high priority tickets
  • Is responsible for reviewing the results of any previous actions taken prior to assuming ownership of an incident to ensure proper incident analysis and diagnosis can be done
  • Should collaborate with Tier 3 engineers over more complex issues.

    Change Management Responsibilities

  • Tier2 is also responsible for the verifying the change request documents make sure all the PrePost checks have been completed for all changes by the Project team
  • Work on Alarm suppression activities during the Change window and collaborate with Tier 3 engineers wherever needed
  • Tier 2 Engineers are encouraged to coordinate with TAC and BU for all escalated issues till the closure of the issue
  • This is hybrid role where candidate needs to have a working experience with advanced troubleshooting in IP RS which is more traditional knowledge Data center 20 and Wireless 10
  • Should take initiative to improve and make business operations more efficient
  • Should think analytically and assertively in pressure situations
  • Must display leadership characteristics have the desire to provide excellent customer service and be selfmotivated to continued learning
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