{"id":62940,"url":"https://alion.io/job/lts-servicenow-system-administrator","title":"ServiceNow System Administrator","company":{"id":3483,"name":"LTS","domain":"lts.com","url":"https://alion.io/company/lts","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":150000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":89},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"CIS Benchmarks","optional":false},{"name":"ITSM","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"NIST 800-53","optional":false},{"name":"ServiceNow","optional":false},{"name":"Zero Trust","optional":false},{"name":"Ansible","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"IAM","optional":true},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-08-18T18:01:34Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-29T07:36:28Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":71},"description":"Location: Remote (U.S.)\nClearance: U.S. Citizen or Permanent Resident Required with the ability to obtain a Public Trust\nSalary Range: 120K - 135K\nLTS is seeking an experienced ServiceNow System Administrator to support the implementation, configuration, security, governance, and ongoing administration of the ServiceNow platform supporting a mission-critical Department of Veterans Affairs (VA) program.\nThe ServiceNow System Administrator will play a key role in establishing foundational platform standards, administrative processes, environment controls, user and access governance, security configurations, integrations, and operational procedures. This individual will work closely with platform architects, developers, cybersecurity personnel, infrastructure teams, and program leadership to ensure the ServiceNow environment is secure, stable, supportable, compliant, and governed in alignment with VA OIT standards and federal cybersecurity requirements.\nThis is an opportunity to help establish and mature a ServiceNow environment within a complex federal enterprise while contributing directly to platform reliability, security, governance, and modernization.\nWhat You’ll Do:\nSupport the initial configuration and operationalization of ServiceNow instances across development, test, staging, and production environments, including platform settings, plugins, properties, user/group structures, and administrative standards.\nManage, configure, and maintain ServiceNow instances to ensure platform availability, performance, stability, security, and supportability.\nPrepare and support ServiceNow instance clones, upgrades, health checks, patching, release activities, and other advanced platform administration activities.\nEstablish and administer controlled promotion of configuration changes between environments using approved ServiceNow deployment mechanisms and change processes.\nManage activation and configuration of ServiceNow plugins and platform capabilities in accordance with architecture, security, licensing, and governance requirements.\nMonitor instance health, platform performance, diagnostics, scheduled jobs, logs, integrations, and technical debt; identify and remediate platform health findings.\nProvide day-to-day platform administration, end-user provisioning, and primary ITSM ticket triage for ServiceNow-related requests and issues.\nHelp establish and enforce ServiceNow platform governance, including configuration standards, naming conventions, administrative procedures, development controls, environment management, and release processes.\nReview proposed platform changes for alignment with ServiceNow architecture, security, governance, and configuration standards.\nMaintain platform configuration records, administrative SOPs, environment diagrams, access matrices, operational runbooks, and other governance documentation.\nSupport change management processes, including CAB and RFC activities, in alignment with VA governance requirements.\nEnsure ServiceNow configurations and connected technologies adhere to applicable VA TRM-approved technologies and standards.\nConfigure and maintain ServiceNow users, groups, roles, ACLs, and role-based access controls using least-privilege and separation-of-duties principles.\nSupport ServiceNow security controls, including authentication/SSO integrations, MFA dependencies, encryption, audit logging, privileged access, and secure configuration standards.\nEstablish and maintain controls for service accounts, privileged accounts, API credentials, certificates, and secrets, including access reviews and credential rotation.\nConfigure and maintain auditing, transaction logging, access logging, and supporting evidence required for security assessments and Authority to Operate (ATO) activities.\nSupport compliance with applicable VA cybersecurity policies, FISMA, NIST 800-53, Zero Trust principles, and VAAR/FAR requirements.\nPartner with ISSOs and cybersecurity personnel on vulnerability remediation, POA&M updates, continuous monitoring, audit readiness, STIGs, CIS benchmarks, and secure configuration baselines.\nSupport ServiceNow integration with enterprise identity services, including Active Directory and Microsoft Entra ID.\nSupport and administer ServiceNow integrations using MID Servers, APIs, integration accounts, connection aliases, credentials, and endpoints.\nCoordinate with VA cloud, network, database, identity, and infrastructure teams on dependencies affecting platform availability, security, disaster recovery, and continuity of operations.\nDiagnose and resolve ServiceNow platform, integration, authentication, and application issues using system logs, transaction logs, scheduled job history, integration logs, and platform diagnostic capabilities.\nProvide Tier 2/3 support for ServiceNow incidents, service requests, and escalations.\nCollaborate with developers, architects, DevOps engineers, cybersecurity teams, network teams, and VA stakeholders to resolve cross-functional technical issues.\nParticipate in Agile ceremonies and contribute to iterative delivery cycles.\nRecommend opportunities to improve platform performance, modernization, operational efficiency, security posture, and technical debt.\nWhat We’re Looking For:\nBachelor’s degree in Information Technology, Computer Science, Engineering, or a related field or equivalent relevant professional experience.\n5+ years of system administration or platform administration experience within enterprise or federal environments.\n3+ years of hands-on ServiceNow platform administration experience.\nDemonstrated experience configuring ServiceNow users, groups, roles, ACLs, authentication, instance properties, plugins, notifications, scheduled jobs, integrations, and platform security controls.\nExperience supporting ServiceNow implementations or initial platform setup across development, test, staging, and production environments.\nHands-on experience with ServiceNow instance upgrades, clones, health checks, release management, and configuration promotion.\nExperience establishing or operating within a ServiceNow platform governance model, including configuration standards, change controls, and administrative procedures.\nKnowledge of ServiceNow security architecture, least-privilege access design, audit logging, privileged access, and secure integration practices.\nExperience supporting SSO and identity integrations, preferably with Active Directory and/or Microsoft Entra ID.\nKnowledge of federal cybersecurity frameworks, STIGs, secure configuration practices, and ATO support activities.\nExperience documenting platform configurations, administrative procedures, security controls, and operational standards.\nStrong ServiceNow troubleshooting experience using platform logs, scheduled jobs, integration logs, and diagnostic capabilities.\nExperience supporting VA, DoD, HHS, or other federal agencies is strongly desired.\nExcellent communication and collaboration skills with the ability to work effectively across technical, cybersecurity, program, and government stakeholder teams.\nNice to Have:\nServiceNow Certified System Administrator (CSA) certification.\nAdditional ServiceNow certifications such as Certified Application Developer (CAD) or relevant implementation certifications.\nExperience supporting VA systems and environments, including IAM and TRM-approved technologies.\nSecurity+, ITIL, Microsoft, Red Hat, AWS, Azure Administrator, or other relevant technical certifications.\nExperience with automation tools such as PowerShell, Bash, or Ansible.\nExperience supporting cloud operations and modernization initiatives.\nWhat’s in it for you?\nThe opportunity to support high visibility federal missions in IT and healthcare\nA culture that values innovation, growth, collaboration, and quality\nAccess to cutting-edge tools and technologies\nComprehensive benefits for you and your family\nA career path that rewards ambition and performance\nIf you’re ready to push boundaries, sharpen your skills, and join a team that is passionate about building what’s next, we’d love to meet you. Apply today and let’s build a future together!\nLTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements.\nLTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.","description_format":"text","description_chars":8494,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Civil Defense","IT Consulting & Digital Transformation","Occupational Health"],"lifecycle":[{"event":"open","at":"2026-08-18T18:01:34Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.653,"p_room":0.44,"age_days":71,"expected_fill_days":52,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/lts-servicenow-system-administrator","json_url":"https://alion.io/job/lts-servicenow-system-administrator.json","meta":{"generated_at":"2026-10-29T08:28:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12835,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3483},"rest":"https://alion.io/mcp/rest/get_company?id=3483"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flts-servicenow-system-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flts-servicenow-system-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flts-servicenow-system-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lts-servicenow-system-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flts-servicenow-system-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":62940}},{"tool":"search_jobs","arguments":{"company":"lts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":62940},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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