{"id":2141624,"url":"https://alion.io/job/ltvplus-on-call-buffer-customer-service-agent-omnichannel-support","title":"On-Call Buffer Customer Service Agent (Omnichannel Support)","company":{"id":2461456,"name":"LTVplus","domain":"ltvplus.com","url":"https://alion.io/company/ltvplus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PeopleForce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Butuan, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Salesforce","optional":false},{"name":"Windows","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-09T03:20:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-02T15:54:09Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"524501Is This YOU? Then We Want to Meet You!\nAre you an adaptable, fast-thinking support specialist who excels at stepping in to save the day during high-volume surges? We are seeking an On-Call Buffer Customer Service Agent to provide rapid-response coverage across email, live chat, and voice channels. If you thrive on multi-channel problem-solving, maintaining SLAs under pressure, and delivering exceptional customer experiences on short notice, we want to meet you!\nSnapshot\nHiring Budget: [TBD]\n Schedule: Flexible (includes weekend shifts and peak hours coverage)\nWork Type: Remote\n Requirements1-3 years of experience in e-commerce, BPO, or SaaS customer support\nHands-on proficiency using major helpdesk platforms (e.g., Gorgias, Zendesk, Freshdesk, or Salesforce Service Cloud)\nExperience handling omnichannel support (email, live chat, and inbound calls)\nExcellent written and verbal English communication skills with strong typing speed and accuracy\nAbility to quickly adapt and pivot between support channels or workflows with minimal warm-up time\nStrong organizational skills to manage, prioritize, and log ticket interactions accurately in CRM/helpdesk systems\nHigh flexibility and readiness to log on and assist during designated peak or emergency coverage windows\nWhat you'll doMaintain on-call readiness during scheduled shift windows to log on and assist within standard SLA response times\nResolve customer inquiries across live chat, helpdesk emails, and inbound calls regarding billing, order status, troubleshooting, and returns\nMonitor live queues and prioritize urgent or escalated tickets to prevent SLA breaches during high-volume periods\nThoroughly document all customer interactions, resolution steps, and internal notes in designated CRM and ticketing tools\nApply client brand guidelines, SOPs, and knowledge base resources to deliver accurate, high-quality solutions\nSmoothly escalate complex or recurring operational issues to team leads and supervisors\nSuccess looks likeZero SLA breaches during peak coverage windows by responding rapidly to queue surges\nMaintaining high CSAT and resolution quality while handling sudden context shifts across channels\n100% accuracy in logging interaction details, internal notes, and resolution steps in the CRM\n Tech Checklist - Gotta Have It!A reliable computer (at least with Windows 10 and an i5 processor), a stable high-speed internet connection of 100 Mbps, and a backup for both. A quiet, cozy workspace to handle calls and chats like a pro.\nHow to apply\nStart your skill assessment by clicking here: Skill Assessment Form\nWhat Happens Next\nDue to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.","description_format":"text","description_chars":2792,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-09T03:20:00Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.72,"p_room":0.55,"age_days":24,"expected_fill_days":21,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/ltvplus-on-call-buffer-customer-service-agent-omnichannel-support","json_url":"https://alion.io/job/ltvplus-on-call-buffer-customer-service-agent-omnichannel-support.json","meta":{"generated_at":"2026-11-02T19:36:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27541,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2461456},"rest":"https://alion.io/mcp/rest/get_company?id=2461456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fltvplus-on-call-buffer-customer-service-agent-omnichannel-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fltvplus-on-call-buffer-customer-service-agent-omnichannel-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fltvplus-on-call-buffer-customer-service-agent-omnichannel-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ltvplus-on-call-buffer-customer-service-agent-omnichannel-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fltvplus-on-call-buffer-customer-service-agent-omnichannel-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2141624}},{"tool":"search_jobs","arguments":{"company":"ltvplus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2141624},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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