Part-Time Customer Support Agent (On-call Buffer) for a Business Messaging Platform
Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 9, 2026.
Date of Training:
SHIFT TO A HERO - 10/19/2026
Campaign Training - 10/26/2026
Please note that the training is for 8 hours.
HOOP: 8AM-8PM ET, MON-FRI
Requirements
Software/platforms required: JIRA, Slack, Google Sheets, Heap Analytics, Notion
Responsibilities
Part-time buffer role
The client is a business texting & emailing platform that lets users engage with their customers using shared inboxes.
Since users use the platform to communicate with customers via SMS, strong troubleshooting skills are needed.
Problem-Solving Ability: Capability to analyze issues, identify root causes, and provide effective solutions promptly.
Adaptability: Flexibility to handle various customer inquiries and adapt to changing situations in a fast-paced environment.
Technical Aptitude: Proficiency in using digital communication tools and platforms, as well as troubleshooting technical issues.
Technical Background: Basic understanding of telecommunications or digital messaging technologies can be advantageous.
If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!
Who We Are: LTVplus - Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When you join LTVplus Your Mission will be to:
- Handle customer inquiries across email, chat, and social media like a pro.
- Be the voice of the brand, providing personalized and top-notch support.
- Collaborate with our awesome team to boost customer satisfaction and share insights.
- Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
- Adapt to different client needs - because every day is a new adventure!
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.