{"id":2361805,"url":"https://alion.io/job/ltvplus-technical-support-noc-for-an-it-services-company-remote","title":"Technical Support NOC for an IT Services Company (Remote)","company":{"id":2461456,"name":"LTVplus","domain":"ltvplus.com","url":"https://alion.io/company/ltvplus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PeopleForce","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Azure","optional":true},{"name":"Hyper-V","optional":true},{"name":"ITIL","optional":true},{"name":"Sophos","optional":true},{"name":"VMWare","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-10-12T15:59:39Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-26T17:22:54Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Is This YOU? Then We Want to Meet You!Are you a tech-savvy problem solver who thrives at the intersection of customer support and network monitoring? We are looking for a proactive, candidate-focused Technical Support Agent NOC 1 to join our remote team. In this hybrid role, you’ll serve as the first line of defense-tackling IT support tickets, keeping an eye on critical network infrastructure, and ensuring systems run smoothly around the clock.\n Schedule: Full-time (40 hours/week, Monday through Friday)Agent 1: 8:00 AM - 5:00 PM ET\nAgent 2: 4:00 PM - 1:00 AM ET\n(Includes a 1-hour shift overlap for handoffs and ticket alignment. Occasional evening/weekend support as needed.)\n\nWork Type: Full-time, Fully Remote\n Requirements1-3+ years of experience in IT support, help desk, service desk, or NOC operations.\nSolid foundational understanding of networking, TCP/IP, DNS, DHCP, VPNs, and remote access connectivity.\nHands-on experience with Windows OS, Microsoft 365, Windows Server, and core business applications.\nFamiliarity with ticketing systems, PSA platforms, and RMM or network monitoring tools (e.g., NinjaOne, SolarWinds, Liongard, or equivalent).\nExcellent verbal/written communication, troubleshooting, and documentation skills.\nProven ability to manage multiple tickets, prioritize incidents, and adhere to strict SLAs.\nCapable of working independently while maintaining seamless coordination with escalation teams.\nNice to have: CompTIA A+, Network+, Security+, or ITIL Foundation certifications.\nNice to have: Exposure to MSP environments, cloud platforms (Azure, Hyper-V, VMware), or network/firewall tech (Sophos, Aruba, Ruckus, Ubiquiti).\nWhat you'll doProvide responsive first-line IT support via phone, email, and ticketing systems.\nLog, classify, prioritize, and resolve hardware, software, user account, and network connectivity issues.\nMonitor servers, network devices, and system uptime to detect alerts, bandwidth spikes, or potential outages.\nPerform initial troubleshooting for routers, switches, firewalls, and VPN connections.\nEscalate complex or unresolved incidents to Level 2/3 engineering teams with detailed troubleshooting notes.\nHandle user onboarding/offboarding, account provisioning, equipment setups, and security patching.\nMaintain clean, detailed ticket logs and incident documentation following operational procedures.\nProactively follow up with end-users to ensure satisfaction and SLA compliance.\nIdentify recurring issues and suggest ways to streamline and automate support workflows.\nSuccess looks likeConsistently hitting and exceeding ticket resolution speed and accuracy targets within agreed SLAs.\nMaintaining precise, up-to-date ticket logs and incident reports for seamless shift handoffs.\nCatching and escalating critical network alerts before they result in major downtime.\nDelivering clear, empathetic, and high-satisfaction communication to end-users on every interaction.\n Tech Checklist - Gotta Have It!A reliable computer (at least with Windows 10 and i5 processor), a stable high-speed internet of 100 MBPS connection and back up for both.A quiet, cozy workspace to handle calls and chats like a pro.\nHow to apply\nStart your skill assessment by clicking here: Skill Assessment Form\n\nWhat Happens Next\nDue to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.","description_format":"text","description_chars":3442,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-12T15:59:39Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.809,"p_room":0.9,"age_days":13,"expected_fill_days":20,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/ltvplus-technical-support-noc-for-an-it-services-company-remote","json_url":"https://alion.io/job/ltvplus-technical-support-noc-for-an-it-services-company-remote.json","meta":{"generated_at":"2026-10-26T17:55:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24069,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2461456},"rest":"https://alion.io/mcp/rest/get_company?id=2461456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fltvplus-technical-support-noc-for-an-it-services-company-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fltvplus-technical-support-noc-for-an-it-services-company-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fltvplus-technical-support-noc-for-an-it-services-company-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ltvplus-technical-support-noc-for-an-it-services-company-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fltvplus-technical-support-noc-for-an-it-services-company-remote"}]}