{"id":1728033,"url":"https://alion.io/job/lucas-systems-account-manager-us","title":"Account Manager - US","company":{"id":2181642,"name":"Lucas Systems","domain":"lucasware.com","url":"https://alion.io/company/lucasware","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Wexford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":213000,"period":"year","method":"role_country_seniority_unknown","sample_n":10077},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Speech Recognition","optional":false}],"status":"live","first_seen_at":"2026-05-29T15:31:44Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-25T12:55:22Z","board_verified":true,"closed_at":null,"days_open":148,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":148},"description":"Description\nHigh-impact account management opportunity in established, entrepreneurial, award-winning technology company!\nFor over 28 years, Lucas Systems' technology has enabled businesses to create dynamic, high-performing distribution center operations. Lucas harnesses the power of data with AI, machine learning, speech recognition, and optimization models to drive operational agility and measurable results for our customers.\nThe Account Manager is responsible for the overall health, retention, and growth of existing customer accounts. This role is focused on building strong relationships, delivering ongoing value, providing referenceable customers, and identifying opportunities for expansion through cross-selling and upselling initiatives.\nThis is not a passive account management role. Success requires proactive engagement, strategic thinking, and the ability to translate customer challenges into measurable business outcomes.\nKey Responsibilities\nCustomer Account Health & Retention\nThis role requires Large Account Management Skills, including developing and executing a comprehensive strategic plan/account roadmap.\nVisit customers onsite to build trust, credibility, and rapport. Travel up to 50% of the time.\nOwn and manage relationships across assigned accounts with key stakeholders in warehouse operations, IT, and senior leadership, to include at the C-level, to achieve desired NPS scores ensuring customer satisfaction, referenceability and long-term retention.\nConduct formal business reviews based on a comprehensive strategic plan and proactively monitor account health and address risks before they impact the customer relationship.\nServe as a trusted advisor, orchestrating the assets of Lucas for the benefit of delivering thought leadership and aligning Lucas’ solutions to evolving customer needs.\nWork across Lucas teams, to include engineering, customer support, project management and senior leadership, to ensure customers receive maximum return on their Lucas investment.\nCapture and manage key data elements (key people, decision process, timeline, competitor, customer health).\nMonitor and routinely synthesize material market data related to the industry sector(s) of the accounts managed.\nRevenue Growth within Existing Accounts\nIdentify and develop cross-sell and upsell opportunities with a target of growing your assigned account base by 20% annually with upsell and annual price adjustments. \nGenerate leads through ongoing customer engagement and targeted efforts.\nQualify and pursue opportunities that represent real and viable revenue potential.\nSales Process Execution\nCollect, input and manage pristine customer data in the company CRM system.\nManage the sales cycle within existing accounts from discovery through close.\nEfficiently move opportunities through the decision-making process.\nLeverage Lucas resources effectively throughout the sales cycle, collaborating cross-functionally to ensure alignment with customer needs.\nDrive the closure of expansion opportunities within assigned accounts.\nConsistently achieve revenue targets through account growth\nPost-Sales Engagement & Implementation Support\nAssist with coordination and problem resolution for on-site implementations as appropriate and maintain engagement post-implementation to ensure adoption, benefit, and sustained value delivery.\nCustomer Advocacy\nDrive customers to actively participate in the Lucas Customer Advisory Board, provide video testimonials, participate in case studies, and serve as references for new logo opportunities.\nEnable site visits to serve as a bridge between customers and prospects, as well as in support of employee development.\nLocation: Opportunities available at U.S. Headquarters in Wexford, PA, or remotely within the U.S. in proximity to a major airport and in important geographical regions.\nRequirements\nBachelor’s or Master’s Degree - desired\nProven success in large account management, customer retention, and revenue growth within existing accounts\nDemonstrated ability to identify and develop expansion opportunities through consultative selling\nStrong ability to build credibility with customers and influence both internal and external stakeholders\nExcellent communication, presentation, and problem-solving skills\nAbility to manage multiple priorities in a fast-paced, high-performance environment\nSituational fluency - ability to think quickly, adapt, and problem-solve in real time\nAbility to travel up to 50% of the time to support customer and business objectives\nExperience in industrial automation, supply chain, or enterprise software desirable\nAbout Us\nFounded in 1998, Lucas is a growing and consistently profitable organization with an expanding global customer base and offices in North America and Europe. We offer a dynamic, collaborative, innovative, and entrepreneurial environment that fosters both personal and professional growth for high-performing individuals.\nOur culture has been as carefully managed as our growth and our products. We believe in what we do as much as we believe in each other. We reward initiative, value great thinking, and attract high-quality individuals who work hard and stay with us for many years.","description_format":"text","description_chars":5210,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Warehousing","Industrial Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-02T22:56:15Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.141,"p_room":0.28,"age_days":148,"expected_fill_days":25,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/lucas-systems-account-manager-us","json_url":"https://alion.io/job/lucas-systems-account-manager-us.json","meta":{"generated_at":"2026-10-25T14:12:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20327,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2181642},"rest":"https://alion.io/mcp/rest/get_company?id=2181642"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flucas-systems-account-manager-us"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flucas-systems-account-manager-us"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flucas-systems-account-manager-us"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lucas-systems-account-manager-us\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flucas-systems-account-manager-us"}]}