{"id":632921,"url":"https://alion.io/job/lucayantechnology-electronic-work-request-system-service-team-coordinator","title":"Electronic Work Request System Service Team Coordinator","company":{"id":678263,"name":"Lucayan Technology Solutions","domain":"lucayantechnology.com","url":"https://alion.io/company/lucayantechnology","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"D","score":45,"open_postings":37,"ghost_share":0.919,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Huntsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Power BI","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-07-29T21:28:50Z","employer_posted_date":"2026-07-29","last_verified_at":"2026-11-09T21:52:40Z","board_verified":true,"closed_at":null,"days_open":103,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":102},"description":"There is an immediate need for an EWRS Service Team Coordinator to support the U.S. Army Corps of Engineers in Huntsville, AL. This position requires on-site support during core hours, Monday through Friday, and is ideal for individuals seeking steady full-time work in a federal office environment.\n Location: Redstone Arsenal, Huntsville, AL\nEmployment Type: Full-Time\nSchedule: Monday-Friday (Excluding Federal Holidays)\nPosition Summary\nThe EWRS Service Team Coordinator is responsible for administering the Electronic Work Request System (EWRS) - also known as the \"DF\" (Disposition Form) System or \"EDT\" (Engineering Data Tasker) - in support of Huntsville Engineering & Support Center (HNC) programs and directorates. This role serves as the primary point of contact for CEHNC users, ensuring requests are properly assigned, tracked, and resolved. Services must be performed in full compliance with federal security, records management, and information assurance requirements.\nEssential Duties\nPerform day-to-day Service Section operations and provide CEHNC programs and branches with instruction on EWRS use\nServe as primary point of contact for CEHNC users; troubleshoot system issues and escalate unresolved problems to the technical POC or EDS-E Branch Chief\nMonitor EWRS to confirm requests are assigned to the correct branch within 24 hours; follow up directly when assignment is delayed\nTrack open actions against suspense dates and engage assignees and taskers on overdue items\nMaintain a QC Record Log of EWRS-related email correspondence in MS Teams\nMaintain a Record Log of technical issues, including issue logging, suspense date assignment, and resolution tracking\nRepresent the EWRS process during system or platform changes, coordinating with the CEHNC user base and providing training or updates as needed\nSafeguard government property and access credentials\nFollow all USACE, installation, and facility security procedures\nCommunication & Scheduling\nCommunicate with supervisors and the Contracting Officer's Representative (COR)\nUse Microsoft Teams, computers, and mobile phones for scheduling and work updates\nPrepare and submit a monthly status report (DFs received, DFs not assigned within 24 hours, coordination actions taken, and results)\nSupport and attend quarterly coordination meetings with CEHNC; provide advance notice of schedule changes when required\nRequired Qualifications\nAbility to pass installation access screening (NCIC-III/TSDB vetting) for unescorted access to Redstone Arsenal\nAuthorized to work in the United States; subject to E-Verify\nPrior customer service, administrative, or coordination experience preferred\nBasic computer skills; ability to use Microsoft Teams, SharePoint, and/or Power BI-based systems\nAbility to work independently and follow detailed instructions\nStrong attention to detail, reliability, and written communication skills\nPhysical Requirements\nAbility to sit, stand, and move about an office environment throughout the shift\nAbility to use standard office equipment (computer, phone, printer)\nAbility to perform repetitive administrative and coordination tasks","description_format":"text","description_chars":3135,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-09-10T19:27:36Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.185,"p_room":0.28,"age_days":102,"expected_fill_days":30,"reasons":["conf:3","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/lucayantechnology-electronic-work-request-system-service-team-coordinator","json_url":"https://alion.io/job/lucayantechnology-electronic-work-request-system-service-team-coordinator.json","meta":{"generated_at":"2026-11-09T22:11:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11451,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678263},"rest":"https://alion.io/mcp/rest/get_company?id=678263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flucayantechnology-electronic-work-request-system-service-team-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flucayantechnology-electronic-work-request-system-service-team-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flucayantechnology-electronic-work-request-system-service-team-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lucayantechnology-electronic-work-request-system-service-team-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flucayantechnology-electronic-work-request-system-service-team-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":632921}},{"tool":"search_jobs","arguments":{"company":"lucayantechnology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":632921},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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