{"id":632928,"url":"https://alion.io/job/lucayantechnology-it-help-desk-i-pipeline","title":"IT Help Desk I (Pipeline)","company":{"id":678263,"name":"Lucayan Technology Solutions","domain":"lucayantechnology.com","url":"https://alion.io/company/lucayantechnology","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"D","score":48,"open_postings":37,"ghost_share":0.865,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Honolulu, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"CVE","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-05-07T22:11:00Z","employer_posted_date":"2026-05-07","last_verified_at":"2026-11-04T16:54:32Z","board_verified":true,"closed_at":null,"days_open":180,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":180},"description":"About Lucayan Technology Solutions LLC\nLucayan Technology Solutions LLC is a CVE Certified, Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions. We assist government customers by delivering viable solutions for their increasingly complex IT needs with the understanding that the right technology mix with proper execution plays a crucial role in accomplishing their mission. We use a proven, agile and innovative approach to discover, evaluate, architect and implement advanced solutions to ensure our customers ultimate success.\n Job Title: IT Helpdesk I\nLocation: Honolulu, Hawaii\nEmployment Type: Full-Time, On-Site\nStatus: Talent Pipeline\nJoin Our Pipeline for Future Opportunities!\nThis posting is intended to establish a pool of qualified candidates for future openings supporting ongoing operations. Positions may become available based on staffing needs, operational requirements, or workforce changes. Qualified applicants may be contacted as opportunities arise.\nJob Summary\nThe IT Helpdesk I technician will serve as the first point of contact for IT-related support within a fast-paced, security-conscious environment. The position plays a critical role in safeguarding sensitive systems by performing Tier 1 troubleshooting, assisting users, and supporting day-to-day IT operations in alignment with cybersecurity protocols. You’ll work under the guidance of the IT Security Manager to support and maintain endpoint security, system integrity, and federal compliance standards. The position ensures compliance with Department of Defense (DoD) cybersecurity and training requirements while maintaining system availability and reliability for staff and faculty.\nKey Responsibilities\nRespond to and resolve basic IT support requests via ticketing system, phone, email, or in-person.\nTroubleshoot and resolve hardware, software, network, and security-related issues for end users.\nSupport account management and user access control following organizational security policies (e.g., provisioning, password resets, deactivation).\nLog, track, and escalate incidents and service requests as necessary, maintaining accurate documentation.\nAssist with the setup and deployment of IT equipment, including computers, printers, mobile devices, and secure communications hardware.\nEnforce and support IT security standards, including antivirus, encryption, patch management, and secure configurations.\nWork collaboratively with other IT and cybersecurity team members to monitor and maintain compliance with federal security requirements (e.g., NIST, DFARS, CMMC).\nMaintain inventory of IT assets and ensure appropriate tagging, tracking, and lifecycle documentation.\nQualifications\nRequired:\nEducation: High school diploma or equivalent. Associate degree in IT or related field preferred.\nExperience: 1+ year of experience in a help desk, IT support, or desktop technician role.\nClearance: U.S. citizenship required;\nability to obtain and maintain DoD Secret Clearance.\n\nCertifications (DoD 8570 IAT Level I requirement): One of the following required within 6 months of hire:\nCompTIA A+\nCompTIA Network+\nCompTIA Security+ CE\nEquivalent IAT Level I certification\n\nTechnical Skills: Knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.\nTraining Requirements (must be completed within 30 days of hire, then annually):\nDoD Cyber Awareness / IA Training\nDoD AT Level I (Anti-Terrorism Awareness)\nOPSEC Awareness Training (Level I)\niWATCH Training\n\nUnderstanding of network connectivity, endpoint security practices, and IT troubleshooting techniques.\nStrong attention to detail and organizational skills.\nU.S. citizenship (required for access to government systems).\nAbility to obtain and maintain a government security clearance.\nPreferred:\nFamiliarity with NIST SP 800-171, DFARS, or CMMC frameworks.\nExperience working in a government or defense contracting environment.\nExposure to Active Directory, endpoint protection platforms, and helpdesk ticketing systems.\nWork Conditions\nOnsite work required at our Honolulu, Hawaii location.\nStandard duty hours: Monday - Friday, 0800-1600 HST, excluding federal holidays.\nMay involve occasional lifting (up to 25 lbs.), equipment setup, and off-hours/on-call support for outages or updates.\nWhy Join Our Pipeline?\nBe first in line for upcoming openings aligned with your experience and career goals.\nStay connected with Lucayan’s recruiting team for priority consideration.\nJoin a mission-focused environment where your expertise makes a tangible impact.","description_format":"text","description_chars":4568,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Endpoint Security","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-09-19T01:25:16Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.142,"p_room":0.28,"age_days":180,"expected_fill_days":28,"reasons":["conf:3","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/lucayantechnology-it-help-desk-i-pipeline","json_url":"https://alion.io/job/lucayantechnology-it-help-desk-i-pipeline.json","meta":{"generated_at":"2026-11-04T19:55:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30706,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678263},"rest":"https://alion.io/mcp/rest/get_company?id=678263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flucayantechnology-it-help-desk-i-pipeline"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flucayantechnology-it-help-desk-i-pipeline"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flucayantechnology-it-help-desk-i-pipeline"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lucayantechnology-it-help-desk-i-pipeline\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flucayantechnology-it-help-desk-i-pipeline"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":632928}},{"tool":"search_jobs","arguments":{"company":"lucayantechnology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":632928},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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