{"id":2550704,"url":"https://alion.io/job/lucet-it-business-analyst","title":"IT Business Analyst","company":{"id":2018415,"name":"Lucet","domain":"lucethealth.com","url":"https://alion.io/company/lucethealth","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"MS SQL","optional":false},{"name":"SQL","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-10-14T17:15:34Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-17T21:52:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Who We Are\nAt Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.\nWhen you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.\nWhy Join our Team\nAt Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply!\nWe support our team with a competitive compensation and benefits package, including:\nAnnual compensation between $90,000 - $100,000, PLUS an annual performance-based, discretionary incentive.\n*Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.\nComprehensive health benefit options: Medical, dental, and vision coverage\n401(k) with competitive employer match\nCompany-paid life and disability insurance\nPaid parental leave and wellbeing incentives\nGenerous paid time off, including volunteer time\nFlexible spending accounts for healthcare and dependent care\nProfessional development opportunities and tuition reimbursement\nRemote work flexibility (role-dependent)\nOpportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.\nAt Lucet, your work will directly support our mission to improve behavioral, physical, and social health-one member at a time.\nWhat You Will Do - Essential Functions\nThe IT Business Analyst is responsible for the implementation and support of business information systems across multiple departments. They collaborate with Product Owners and business leaders to manage team backlogs and help define and deliver strategic visions. They affect change by helping leaders articulate business needs in working sessions with architects to create transformational solutions. They operate in a solution-oriented environment and are encouraged to identify process improvement opportunities to drive systemic change in the organization.\nBusiness Analysis & Stakeholder Management\nPartner with business stakeholders, product owners, and development teams to gather requirements, define business needs, and translate them into technical solutions.\nLead roadmap planning, backlog refinement, prioritization discussions, and project decision-making while balancing risks and competing business priorities.\nProject Delivery & Product Support\nCreate and maintain project documentation including business requirements, project charters, UAT plans, and project status communications.\nTrack software development progress, coordinate production issue resolution, manage multiple initiatives, and serve as a Subject Matter Expert (SME) for supported products or programs.\nGenesys Cloud Administration & Contact Center Operations\nSupport the configuration, administration, optimization, and enhancement of Genesys Cloud, including routing, IVR flows, queues, reporting, and contact center operations.\nCollaborate with cross-functional teams to troubleshoot issues and improve inbound/outbound call handling, dialer setup, disposition processes, and integrated interaction workflows.\nWho You Are\nRequired Qualifications\nDegree related to Analysis, Technical/Business Administration, or Communication fields and 3 years relevant experience, or at least 6 years' total specific Business Analyst roles and experience\nT-SQL experience (writing queries, analyzing SQL data, etc.)\nWorking knowledge of contact center technologies and telephony concepts relevant to Genesys Cloud, such as call routing, IVR design, and workforce engagement tools.\n2+ years hands-on experience supporting or administering Genesys Cloud (e.g., Architect flows, queue configuration, user/role management, reporting).\n4 years Demonstrated experience with SDLC (Software development Life Cycle) in Agile and Waterfall methodologies\n6 years’ Experience creating software development requirements documents\n6 years’ Experience writing development tasks from requirements documents\n4 years’ Experience interacting with senior leadership\nOrganization and time management skills\nStrong analytic and problem-solving skills\nAbility to work both independently and in various team settings\nAbility to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. \nSomeone who embodies our values by:\nServing everyone with compassion and leading with empathy.\nStepping up and creating value by taking charge and acting when there is an opportunity.\nAdapting in a changing world by recognizing our responsibility to be agile and respond quickly.\nNurturing growth and belonging by respecting and celebrating everyone for who they are.\nCompetencies\nResponsible with a high level of integrity and ethical standards\nIntuitive nature to identify compliance irregularities\nExcellent communication and interpersonal skills, with the ability to collaborate across teams.\nWorking Conditions:\nHigh-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.\nFrequent use of computer and phone systems\nMust be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.\nWork is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.\nA quiet workspace with minimal background noise for calls.\nWe encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.\nThis position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.","description_format":"text","description_chars":7336,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychiatric Care","Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-10-14T17:53:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["conf:0","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/lucet-it-business-analyst","json_url":"https://alion.io/job/lucet-it-business-analyst.json","meta":{"generated_at":"2026-10-18T01:11:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1985,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2018415},"rest":"https://alion.io/mcp/rest/get_company?id=2018415"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flucet-it-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flucet-it-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flucet-it-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lucet-it-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flucet-it-business-analyst"}]}