{"id":4291653,"url":"https://alion.io/job/lucet-part-time-eap-call-center-representative","title":"Part Time EAP Call Center Representative","company":{"id":2018415,"name":"Lucet","domain":"lucethealth.com","url":"https://alion.io/company/lucethealth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CST","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-13T17:40:30Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T23:29:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are\nAt Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.\nWhen you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.\nWhy Join our Team\nAt Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply!\nWe support our team with a competitive compensation and benefits package, including:\nHourly compensation between $18.45 - $20.45, PLUS an annual performance-based, discretionary incentive.\n*Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.\nComprehensive health benefit options: Medical, dental, and vision coverage\n401(k) with competitive employer match\nCompany-paid life and disability insurance\nPaid parental leave and wellbeing incentives\nGenerous paid time off, including volunteer time\nFlexible spending accounts for healthcare and dependent care\nProfessional development opportunities and tuition reimbursement\nRemote work flexibility (role-dependent)\nOpportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.\nAt Lucet, your work will directly support our mission to improve behavioral, physical, and social health-one member at a time.\nWhat You Will Do - Essential Functions\nWork Schedule: Thursday - Friday, 4pm - 9pm CST, and Saturday - Sunday 1:30pm - 10pm CST\nThe EAP Call Center Representative will be responsible for offering a client centric experience connecting callers to appropriate resources as needed answering inbound calls quickly, efficiently and in a courteous manner. This position will also screen for potential risk concerns and facilitate connections to licensed professionals as necessary. Client outreach and case follow-up will also be completed to ensure a timely service connection has been located.\nCaller Support & Communication\nServes as the initial point of contact for USPS employees, family members, and providers.\nDemonstrates strong customer service skills, including empathy, reflective listening, and de-escalation.\nTriages crisis callers to clinical staff following established protocols.\nCase & File Management\nAuthenticates callers, verifies demographics and eligibility per HIPAA guidelines.\nCompletes documentation in compliance with USPS policy and regulatory standards.\nProcesses authorizations and responds to benefits and claims inquiries.\nProgram Education & Collaboration\nEducates providers and members on EAP benefits and promotes program utilization.\nProvides referrals to field staff or network providers to ensure timely access to care.\nCollaborates with provider relations to maintain accurate network listings.\nWho You Are\nRequired Qualifications\nBachelor’s degree in Social Work, Psychology or related healthcare field and 1-3 years of experience in a health care, managed care and/or customer service setting; OR high school diploma and 3-5 or more years of experience in a health care, managed care and/or customer service setting\nStrong computer and keyboarding skills (MS Outlook, MS Word, MS Excel, Adobe Acrobat, and data processing), including the ability to document while simultaneously while taking information over the phone,\nExcellent written and verbal communication, interpersonal, and organizational skills\nAbility to talk and type simultaneously.\nThis position is a federally contracted position with the United States Postal Service which has specific requirements for all candidates which include:\nAbility to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen, which includes marijuana regardless of state legalization.\nThe ability to undergo a Public Trust background investigation, which includes fingerprinting, and receive a favorable adjudication.\nUS Citizenship for at least 5 years.\n\nSomeone who embodies our values by:\nServing everyone with compassion and leading with empathy.\nStepping up and creating value by taking charge and acting when there is an opportunity.\nAdapting in a changing world by recognizing our responsibility to be agile and respond quickly.\nNurturing growth and belonging by respecting and celebrating everyone for who they are.\nCompetencies\n Works autonomously on routine tasks and demonstrates the ability to work collaboratively within a multi-disciplinary team.\nDemonstrates consistency in professional demeanor in all verbal and written communication.\nReliability\nStrong work ethic\nSelf-motivated and the ability to assume a collaborative role in ensuring that all objectives are met.\nAbility to prioritize and manage multiple tasks in a fast-paced, changing environment.\nAbility to work independently to meet team objectives/goals.\nMaintains a professional demeanor in response to all situations regardless of the nature or circumstances of the situation.\nDemonstrates schedule adherence and shift flexibility to support business needs.\nWorking Conditions:\nHigh-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.\nFrequent use of computer and phone systems\nMust be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.\nWork is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.\nA quiet workspace with minimal background noise for calls.\nWe encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.\nThis position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.","description_format":"text","description_chars":7479,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychiatric Care","Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-11-13T23:29:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:2","win:early"],"computed_at":"2026-11-14T02:09:30Z"},"pay":null,"html_url":"https://alion.io/job/lucet-part-time-eap-call-center-representative","json_url":"https://alion.io/job/lucet-part-time-eap-call-center-representative.json","meta":{"generated_at":"2026-11-14T02:09:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2592,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2018415},"rest":"https://alion.io/mcp/rest/get_company?id=2018415"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flucet-part-time-eap-call-center-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flucet-part-time-eap-call-center-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flucet-part-time-eap-call-center-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lucet-part-time-eap-call-center-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flucet-part-time-eap-call-center-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4291653}},{"tool":"search_jobs","arguments":{"company":"lucethealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4291653},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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