{"id":4291654,"url":"https://alion.io/job/lucet-workforce-management-specialist","title":"Workforce Management Specialist","company":{"id":2018415,"name":"Lucet","domain":"lucethealth.com","url":"https://alion.io/company/lucethealth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T17:38:49Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T23:29:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are\nAt Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.\nWhen you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.\nWhy Join our Team\nAt Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply!\nWe support our team with a competitive compensation and benefits package, including:\nHourly compensation between $28.30 - $30.60, PLUS an annual performance-based, discretionary incentive.\n*Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.\nComprehensive health benefit options: Medical, dental, and vision coverage\n401(k) with competitive employer match\nCompany-paid life and disability insurance\nPaid parental leave and wellbeing incentives\nGenerous paid time off, including volunteer time\nFlexible spending accounts for healthcare and dependent care\nProfessional development opportunities and tuition reimbursement\nRemote work flexibility (role-dependent)\nOpportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.\nAt Lucet, your work will directly support our mission to improve behavioral, physical, and social health-one member at a time.\nWhat You Will Do - Essential Functions\nThe Workforce Management Specialist supports the operational effectiveness of contact center services by administering workforce management systems, maintaining schedules, monitoring real-time performance, and producing workforce reporting. This role is responsible for supporting staffing optimization, schedule adherence, service level attainment, and workforce administration activities through the use of workforce management tools and established operational processes. This role assists with forecasting, reporting, workforce planning activities, and operational support, while collaborating with leaders and business partners to address staffing needs, service level risks, and workforce performance concerns. This position serves as a key resource for workforce administration and contributes to continuous improvement initiatives that enhance operational efficiency, customer service delivery, and workforce management practices.\nWorkforce Operations\nManage workforce management systems, schedules, and staffing plans to ensure appropriate coverage, support operational needs, and coordinate time off, training, meetings, and other workforce activities.\n\nMonitor real-time call center performance, service levels, queue metrics, and schedule adherence, escalating risks and implementing corrective actions to address staffing challenges, service disruptions, or performance issues.\n\nForecasting & Workforce Administration\nSupport workforce forecasting and planning by maintaining accurate scheduling data, staffing information, workforce management records, and related documentation.\n\nAnalyze forecasted versus actual workload volumes, staffing levels, and performance metrics to identify variances and support operational reporting and workforce management decisions.\n\nReporting & Operational Support\nGenerate and distribute workforce management reports, dashboards, and performance metrics to track service levels, staffing utilization, schedule adherence, occupancy, and overall workforce effectiveness.\n\nCommunicate service level risks and operational concerns to leadership, support stakeholder and vendor relationships, and contribute to process improvements, reporting enhancements, and workforce management system initiatives.\n\nWho You Are\nRequired Qualifications\nHigh School Diploma or equivalent\n3+ years of experience in workforce management supporting contact center, clinical operations, back-office, or related business functions.\nExperience working with and troubleshooting the Interactive Intelligence telephony system and workforce management solution is desired\nProven experience analyzing, interpreting and summarizing complex data as it relates to call center technologies\nIntermediate experience with forecasting and scheduling predictions across all contact channels\nExperience presenting reports, forecasts, trends and recommendations to multiple levels.\nSuperior oral and written communication skills\nAnalytical and data mining skills\nKnowledge and experience with call flow technologies and strategies\nAbility to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. \nSomeone who embodies our values by:\nServing everyone with compassion and leading with empathy.\nStepping up and creating value by taking charge and acting when there is an opportunity.\nAdapting in a changing world by recognizing our responsibility to be agile and respond quickly.\nNurturing growth and belonging by respecting and celebrating everyone for who they are.\nCompetencies\nProven written and oral communication skills\nOrganizational skills\nDemonstrated leadership\nWillingness to work within a collaborative, team-oriented environment.\nAbility to multi-task and manage multiple priorities and commitments concurrently\nMust be a self-starter and have the ability to work independently\nWorking Conditions:\nHigh-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.\nFrequent use of computer and phone systems\nMust be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.\nWork is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.\nA quiet workspace with minimal background noise for calls.\nWe encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.\nThis position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.","description_format":"text","description_chars":7701,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychiatric Care","Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-11-13T23:29:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:2","win:early"],"computed_at":"2026-11-14T01:41:33Z"},"pay":null,"html_url":"https://alion.io/job/lucet-workforce-management-specialist","json_url":"https://alion.io/job/lucet-workforce-management-specialist.json","meta":{"generated_at":"2026-11-14T01:41:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1619,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2018415},"rest":"https://alion.io/mcp/rest/get_company?id=2018415"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flucet-workforce-management-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flucet-workforce-management-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flucet-workforce-management-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lucet-workforce-management-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flucet-workforce-management-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4291654}},{"tool":"search_jobs","arguments":{"company":"lucethealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4291654},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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