{"id":1976667,"url":"https://alion.io/job/lucid-customer-operations-intern-part-time-2026","title":"Customer Operations Intern - Part-Time 2026","company":{"id":1763683,"name":"Lucid","domain":"lucid.co","url":"https://alion.io/company/lucid-co","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":68,"open_postings":24,"ghost_share":0.542,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":66000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":372},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-07T13:01:31Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-24T22:17:23Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":77},"description":"Lucid Software is the leader in AI-driven work acceleration, helping teams see and build the future by turning ideas into reality. Its products include the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. The Lucid Visual Collaboration Suite, combined with powerful accelerators for cloud and process transformation, empowers organizations to streamline work, foster alignment, and drive business transformation at scale. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.\nLucid Software’s Customer Operations team helps the countless users who rely on Lucid understand how to use our product, and we use the incoming user data to improve the health of these products. We're an operational team that uses both direct support interactions as well as scalable solutions to engage with our global consumers.\nResponsibilities: \nManage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs\nDevelop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues\nIdentify and monitor key user operational metrics to help drive improvements to our product and support offerings\nCollaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs.\nAssist in writing clear Help Center and user education content\nEngage with our users in the Lucid Community\nAssist with the ongoing operations, member administration, and growth of Lucid’s power user and community programs.\nInvestigate and process customer requests for cancellation and refunds over email\nResolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments\nResearch accounts in which payments have been posted and customer disputes activity\nDevelop a deep understanding of changing product offerings and account types and implement these changes into our billing processes\nCommunicate and follow up effectively with customers in a clear and timely manner\nRequirements:\nCurrently pursuing a Bachelor's degree with a strong academic performance.\nA strong sense of personal ownership and responsibility\nAbility to translate complex technical ideas into simple, easy to understand content\nStrong written and verbal communication skills (both internally and externally)\nAbility to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results\nExcellent analytical capabilities and problem-solving skills 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