{"id":966921,"url":"https://alion.io/job/lucidlink-software-engineer-webservice-platform","title":"Software Engineer, Webservice Platform","company":{"id":4125,"name":"LucidLink","domain":"lucidlink.com","url":"https://alion.io/company/lucidlink","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"InfluxDB","optional":false},{"name":"Linux","optional":false},{"name":"MariaDB","optional":false},{"name":"MongoDB","optional":false},{"name":"Node JS","optional":false},{"name":"Prometheus","optional":false},{"name":"RabbitMQ","optional":false},{"name":"Redis","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TypeScript","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-09-16T14:45:55Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-04T03:02:37Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"The job\nWe're looking for a TypeScript Engineer with Site Reliability Engineering (SRE) mentality to join our Webservices Platform team. You'll help build and operate a central cloud service that handles customer authentication and authorization, storage, and filespace provisioning - critical infrastructure that other engineering teams and functions like Legal and Finance, depend on for uptime and SLA commitments.\nWe follow an SRE model where the engineers who write a service also monitor and operate it in production. You'll split your time between writing backend code in Node.js/TypeScript, and applying reliability engineering practices - observability, incident response, SLI/SLO - to keep that code healthy in production. Over time, you'll take ownership of initiatives across the platform, including its next major architecture generations (Web Service 2x/3x), as we modernize toward high availability and disaster recovery.\nWhat you'll do:\nWrite and maintain backend services in Node.js and TypeScript, and manage the cloud infrastructure (AWS) they run on.\n\nSet up and maintain observability - metrics, logging, distributed tracing, and alerting - using tools such as Cloudwatch, Elastic, Prometheus, InfluxDB, and Grafana.\n\nParticipate in on-call rotations: triage incidents, drive rapid mitigation, lead root-cause analysis, and write postmortems. (You'll ramp into on-call gradually - first learning the service, its alerts and runbooks)\n\nDefine and track SLIs, SLOs, and SLAs for the services you own, and use them to prioritize reliability work.\n\nReduce operational toil by building internal tooling, CI/CD pipelines, and infrastructure-as-code.\n\nContribute to modernization efforts aimed at high availability, disaster recovery, and high uptime, and help remove architectural obstacles blocking that work.\n\nSupport provisioning and platform work for new customers alongside reliability and feature work.\n\nCollaborate closely with the rest of the Web Service Platform team, Platform Engineering, and other engineering teams whose services depend on this platform.\n\nKey responsibilities:\nDesign and develop reliable, scalable TypeScript/Node.js services that power authentication, storage, filesystem/filespace provisioning, billing and other services for our customers.\n\nOwn what you build in production - set up monitoring, logging, and alerting, and take part in on-call rotations.\n\nChallenge technical decisions to drive the platform toward high availability, disaster recovery, and a high uptime SLA.\n\nDefine and track SLIs/SLOs, and reduce operational toil by building automation, CI/CD pipelines, and infrastructure-as-code.\n\nTriage production incidents, drive rapid mitigation, lead root-cause analysis, and write postmortems.\n\nReproduce and investigate complex production scenarios - performance issues, failure modes, edge cases - not just surface-level bugs.\n\nJob requirements:\n3-5+ years of backend software development experience, ideally with TypeScript/Node.js.\n\nStrong backend architecture skills, with experience designing for scale and fault tolerance.\n\nDeep technical understanding of Linux/systems fundamentals\n\nSRE experience or strong SRE practices - observability, incident management, SLO-driven work.\n\nExperience operating and monitoring cloud services in production (AWS or similar); familiarity with tools like Cloudwatch, Elastic, Prometheus, InfluxDB, and Grafana.\n\nExperience with RDBMS and NoSQL systems like MariaDB, Mongo, Redis or others.\n\nExperience with message broker software, like RabbitMQ, Redis, Amazon SQS.\n\nComfortable working independently, communicating blockers openly, and collaborating across teams.\n\nInterview process:\nHere’s what you can expect when you apply:\nInitial interview - a chat with our People & Culture team to get to know you and your background.\n\nTechnical interview - a conversation with some of our engineers to dive into your skills and experience.\n\nTake-home task - an assignment to work on in your own time, showcasing your problem-solving approach.\n\nTask review - a follow-up interview where you’ll walk us through your solution and thought process.\n\nFinal interview - a discussion with our VP of Engineering, Engineering Manager, or both, to make sure we’re the right fit for each other.\n\nCompany overview\nLucidLink is the file streaming platform for large-file workflows. We give teams and tools instant access to data in the cloud, so work starts right away, anywhere. No downloads, no syncing, no VPNs. What began as a faster way to open huge media files is now a platform spanning streaming from existing storage, on-site acceleration, web and mobile access, and a developer layer that connects agents to the filespace, all with zero-knowledge security and enterprise governance built in. More than 4,000 companies and 100,000 users in over 150 countries stream more than 100 petabytes with LucidLink, and the Television Academy has recognized us with an Engineering, Science & Technology Emmy Award. Founded in 2016 by storage industry veterans, we are headquartered in San Francisco with an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe and Australia.\nReasons to join LucidLink:\nTackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows.\n\nValues-led culture: Our values don’t just exist on paper-they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally.\n\nImmediate impact: At LucidLink, your work will matter-immediately. You’ll be part of a tight-knit team of 230+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success.\n\nComprehensive benefits: We believe in investing in our people. With flexible PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance.\n\nAt LucidLink, AI fluency is a core professional competency. As part of our interview process, we'll explore how you currently use AI tools in your work and how you think about using them responsibly.","description_format":"text","description_chars":6527,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Stock options"],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Storage & File Sharing"],"lifecycle":[{"event":"open","at":"2026-09-16T15:18:40Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.825,"p_room":0.55,"age_days":48,"expected_fill_days":42,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/lucidlink-software-engineer-webservice-platform","json_url":"https://alion.io/job/lucidlink-software-engineer-webservice-platform.json","meta":{"generated_at":"2026-11-04T07:02:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11033,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4125},"rest":"https://alion.io/mcp/rest/get_company?id=4125"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flucidlink-software-engineer-webservice-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flucidlink-software-engineer-webservice-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flucidlink-software-engineer-webservice-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lucidlink-software-engineer-webservice-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flucidlink-software-engineer-webservice-platform"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":966921}},{"tool":"search_jobs","arguments":{"company":"lucidlink.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":966921},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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