{"id":2664246,"url":"https://alion.io/job/lucidworks-search-engineer-technical-support","title":"Search Engineer, Technical Support","company":{"id":48119,"name":"Lucidworks","domain":"lucidworks.com","url":"https://alion.io/company/lucidworks","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":88000,"max":121000,"currency":"USD","period":"year","gross":null,"usd_annual":121000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Solr","optional":false},{"name":"ElasticSearch","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenSearch","optional":false},{"name":"Perl","optional":false},{"name":"Python","optional":false},{"name":"Ruby","optional":false},{"name":"Unix","optional":false},{"name":"Apache Kafka","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Docker","optional":true},{"name":"Embeddings","optional":true},{"name":"GCP","optional":true},{"name":"GitHub","optional":true},{"name":"Grafana","optional":true},{"name":"Helm","optional":true},{"name":"Jira","optional":true},{"name":"Machine Learning","optional":true},{"name":"RAG","optional":true},{"name":"Ray","optional":true},{"name":"Spark","optional":true},{"name":"ZooKeeper","optional":true}],"status":"live","first_seen_at":"2026-09-08T20:21:47Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-16T23:17:34Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"About the Role\nAs a Search Engineer on our Technical Support team, you'll be a trusted technical partner to our customers, helping them get the most out of Lucidworks Fusion and resolving the issues that stand between them and a great search experience. You'll work hand-in-hand with Engineering and Customer Success to run down product defects, performance issues, and feature requests, and you'll help shape the product by surfacing what you're hearing from the field.\nThis role rewards sharp problem-solving, careful attention to detail, and a genuine understanding of search technology. You'll move comfortably between deeply technical conversations and plain-language explanations for non-technical stakeholders, and you'll bring real empathy to every interaction, because behind every ticket is a person trying to get their job done.\nThis role provides primary support to our U.S. government customers, so it does come with a citizenship requirement below. It's fully remote and will stay that way. We're ideally looking for someone based on the West Coast or who is comfortable working hours aligned with the Pacific time zone.\nWhat you’ll do\nField incoming questions and help customers configure Lucidworks Fusion and its components, and understand how to get the most from the product's features\n\nTroubleshoot complex search issues across Lucene, Solr, and related distributed systems\n\nWrite clear, reusable knowledge base articles that help the broader customer base solve similar issues on their own\n\nSpot opportunities to bring customers additional value through follow-on products and services\n\nRelay high-value use cases and customer feedback to Product and Engineering so it shapes what we build next\n\nCollaborate across teams to diagnose and resolve critical, high-stakes issues\n\nParticipate in a 24/7/365 on-call rotation, including weekends and holidays\n\nWhat we're looking for\nU.S. citizenship, required due to government contracts\n\n2+ years of hands-on experience 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