{"id":200524,"url":"https://alion.io/job/lucidya-site-reliability-engineer","title":"Site Reliability Engineer - Saudi Only","company":{"id":6191,"name":"Lucidya","domain":"lucidya.com","url":"https://alion.io/company/lucidya","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":67,"open_postings":27,"ghost_share":0.556,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EKS","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Bitbucket","optional":false},{"name":"CI/CD","optional":false},{"name":"Datadog","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Google GKE","optional":false},{"name":"Grafana","optional":false},{"name":"Jenkins","optional":false},{"name":"Kubernetes","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"Ansible","optional":true},{"name":"AWX","optional":true},{"name":"Linux","optional":true},{"name":"RabbitMQ","optional":true},{"name":"Redis","optional":true}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-29T11:16:23Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":56},"description":"About Lucidya\nLucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.\nUnlike platforms that only surface insights and leave the action to you, Lucidya closes the loop with proprietary NLU technology built in-house and trained on millions of multilingual conversations. This enables marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.\nAs we continue scaling globally, the reliability, performance, and resilience of our infrastructure become mission-critical to everything we do.\nWhy this role matters\nAt Lucidya, our platform processes massive volumes of real-time customer data. Any downtime, latency, or instability directly impacts our customers’ ability to make decisions and serve their own users.\nThis role exists to make sure that doesn’t happen.\nAs a Site Reliability Engineer, you’ll sit at the heart of our platform’s stability, owning the reliability of our cloud infrastructure and ensuring it scales seamlessly as we grow. You won’t just react to issues; you’ll anticipate them, design systems that prevent them, and build automation that removes them entirely.\nIf you enjoy solving complex infrastructure challenges, eliminating inefficiencies, and building systems that “just work” - this is where you’ll thrive.\nWhat You’ll Do\nYou’ll be responsible for outcomes, not just tasks. Here’s what success looks like in this role:\nYou’ll make reliability the default\nYou’ll design and maintain infrastructure that is highly available, fault-tolerant, and scalable\nYou’ll proactively identify and eliminate single points of failure before they become incidents\nYou’ll ensure our production systems remain stable, even under increasing scale and load\nYou’ll own and optimize our cloud environments\nYou’ll manage and continuously improve workloads across AWS, GCP, or Azure\nYou’ll use Infrastructure as Code (Terraform) to standardize and scale infrastructure\nYou’ll optimize resource usage to balance performance and cost\nYou’ll run and improve Kubernetes in production\nYou’ll operate and scale Kubernetes clusters (EKS, GKE, etc.) with confidence\nYou’ll troubleshoot issues quickly and ensure smooth deployments and upgrades\nYou’ll ensure our containerized workloads perform reliably at scale\nYou’ll build strong observability and respond to incidents\nYou’ll implement and refine monitoring systems using tools like Prometheus, Grafana, Datadog, or ELK\nYou’ll define alerting that is meaningful, not noisy\nYou’ll respond to incidents, lead root cause analysis, and ensure we learn from every failure\nYou’ll automate everything that shouldn’t be manual\nYou’ll write scripts and build tooling to eliminate repetitive operational work\nYou’ll continuously improve infrastructure efficiency through automation\nYou’ll promote a culture where manual work is a temporary state, not the norm\nYou’ll collaborate to improve the entire system\nYou’ll work closely with DevOps and engineering teams to solve performance bottlenecks\nYou’ll contribute to CI/CD improvements and deployment reliability\nYou’ll help shape reliability best practices across the organization\nWhat success looks like (First 90 Days)\nFirst 30 days:\nYou’ve built a strong understanding of our infrastructure, systems, and workflows\nYou’re contributing to day-to-day operations with support from the team\nYou’ve started identifying areas for improvement in automation and reliability\nBy 90 days:\nYou’re independently managing infrastructure tasks and troubleshooting issues\nYou’re actively contributing to reliability and scalability improvements\nYou’ve taken ownership of parts of our infrastructure and are improving them\nRequirements\nWho You Are\nThis is what will make you successful in this role:\nYou’ve spent 1-3 years working in SRE, DevOps, or infrastructure engineering, and you’ve seen what breaks at scale\nYou’re comfortable working in cloud environments like AWS, GCP, or Azure-and you understand how distributed systems behave\nYou’ve worked hands-on with Kubernetes in production and know how to troubleshoot it when things go wrong\nYou don’t just fix issues - you ask why they happened and make sure they don’t happen again\nTechnically, you likely:\nUse Terraform (or similar IaC tools) to manage infrastructure\nWork confidently with Docker and Kubernetes\nWrite scripts in Python, Bash, or similar to automate workflows\nUnderstand CI/CD pipelines (Jenkins, GitHub Actions, Bitbucket, etc.)\nHave a solid grasp of networking, load balancing, and high-availability design\nWhen it comes to monitoring:\nYou’ve implemented tools like Prometheus, Grafana, Datadog, or ELK\nYou know the difference between useful alerts and noise\nYou focus on signals that actually drive action\nWhat sets you apart:\nYou take ownership - you don’t wait to be told something is broken\nYou’re calm under pressure and methodical during incidents\nYou simplify complexity instead of adding to it\nYou communicate clearly, even when explaining deeply technical issues\nYou care about building systems that make other engineers more effective\nNice to Have (but not required)\nExperience with RabbitMQ or Redis in production\nFamiliarity with Ansible or AWX\nExposure to multi-cloud or hybrid environments\nCloud certifications (AWS, GCP) or Linux certifications\nBackground from ITI (Information Technology Institute)","description_format":"text","description_chars":5500,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Social Media Marketing","Conversational AI","Contact Center Software","Social Media Analytics & Listening"],"lifecycle":[{"event":"open","at":"2026-09-04T10:40:19Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.309,"p_room":0.45,"age_days":56,"expected_fill_days":30,"reasons":["conf:3","stale_co","velocity","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/lucidya-site-reliability-engineer","json_url":"https://alion.io/job/lucidya-site-reliability-engineer.json","meta":{"generated_at":"2026-10-29T12:21:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18486,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6191},"rest":"https://alion.io/mcp/rest/get_company?id=6191"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flucidya-site-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flucidya-site-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flucidya-site-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lucidya-site-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flucidya-site-reliability-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":200524}},{"tool":"search_jobs","arguments":{"company":"lucidya.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":200524},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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