{"id":1762025,"url":"https://alion.io/job/lucis-customer-care-specialist","title":"Customer Care Specialist","company":{"id":678951,"name":"Lucis","domain":"lucis.life","url":"https://alion.io/company/lucis","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":70,"open_postings":10,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":true}],"status":"live","first_seen_at":"2026-10-02T13:44:07Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-31T11:18:16Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":28},"description":"Making preventive health the default for every human in Europe\nThe mission\nAt Lucis, we believe healthcare should be preventive, not reactive. We’re building the OS for human longevity to help people add more healthy years to their lives. You can read more about who we are and how we work here.\nThe role\nHealth is complex, personal, and deeply important to our members. As the voice of Lucis clients, you support them throughout their health journey and own member happiness end to end.\nWith rapid member growth, we are hiring our first dedicated Customer Care Team Lead. You will own the member experience end-to-end, stabilize our operational metrics, and build and manage a world-class support team.\nWhat you will own\nMember support: Resolve member and lab partner inquiries via chat, email and phone, with warmth, precision and a sense of urgency.\n\nPhone-first when it matters: Pick up the phone whenever a situation calls for a human voice: a delayed result, a stressful moment, a confused member.\n\nKnow your boundaries: Work hand in hand with our medical team and know exactly when to escalate a health question rather than answer it yourself.\n\nVoice of the member: Spot recurring issues and turn them into clear, structured feedback for the product and ops teams.\n\nContribute to projects: Take part in initiatives that improve the member experience, like rebuilding our Help Center, designing proactive care for lab delays, or automating repetitive workflows with AI.\n\nAbout you\nYou’re passionate about the future of human health and want your work to help people stay healthy for longer. You move quickly from idea to execution, take full ownership of what you build, and work best with talented people who care as much as you do.\nYou thrive in fast-moving environments, learn by doing, and value feedback as a way to continuously improve. You use AI the way others use a calculator: naturally, to go faster and think bigger.\nYou’ll fit in well if\nExperience: 1+ years in B2C customer care, support, hospitality, or any role where you dealt directly with customers. Strong recent graduates with relevant experience are welcome too.\n\nBilingual: Fluent in both English and French, written and spoken.\n\nPeople-first energy: You bring genuine warmth and empathy to every interaction, and you turn routine support into memorable experiences.\n\nRigorous precision: Exceptional attention to detail, with zero tolerance for misquotes, wrong information or operational errors. In health, accuracy is care.\n\nBuilder mindset: When something breaks twice, your instinct is to fix the root cause, not just the ticket.\n\nNice to have\nSupport tooling: You've used Intercom or similar support tools.\n\nAI automation: You've already used AI tools to automate part of your work.\n\nStartup mindset: You thrive in early-stage environments with high autonomy, rapid execution and clear communication.\n\nThe process\nIntro call, culture & role fit (20 min)\n\nCase study interview (30-60 min)\n\nDeep dive and team chat, on-site (2 hours)\n\nReference calls\n\nHow we work\nWe work together from our Paris hub. We’re passionate about what we’re building and believe the fastest way to create something exceptional is side by side. We’re open to relocation support for the right individuals, and we welcome missionaries who travel to work with us in Paris on a regular basis.\nRigor without ego: Audits, science, and code all deserve the same high bar.\n\nRadical ownership: Feedback loops are short; everyone contributes to building the best version of Lucis.\n\nVelocity over perfection: We ship daily and prefer a good decision today over a perfect one next week.","description_format":"text","description_chars":3632,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Health Care","Precision Medicine","Consumer Health Apps"],"lifecycle":[{"event":"open","at":"2026-10-03T13:05:29Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.506,"p_room":0.55,"age_days":28,"expected_fill_days":28,"reasons":["conf:2","stale_co","win:tail","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/lucis-customer-care-specialist","json_url":"https://alion.io/job/lucis-customer-care-specialist.json","meta":{"generated_at":"2026-10-31T12:01:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18579,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678951},"rest":"https://alion.io/mcp/rest/get_company?id=678951"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flucis-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flucis-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flucis-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lucis-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flucis-customer-care-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1762025}},{"tool":"search_jobs","arguments":{"company":"lucis.life","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1762025},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}