{"id":2566718,"url":"https://alion.io/job/lucy-group-global-it-digital-workplace-specialist","title":"Global IT Digital Workplace Specialist","company":{"id":2274396,"name":"Lucy Group","domain":"lucygroup.com","url":"https://alion.io/company/lucygroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hālol, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DLP","optional":false},{"name":"ITIL","optional":false},{"name":"OneDrive","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"Room","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Agile","optional":true},{"name":"Copilot","optional":true}],"status":"live","first_seen_at":"2026-09-08T04:07:22Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-20T03:32:12Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Job Purpose:\nTo support the operational management, administration, and continuous improvement of the Microsoft 365 technology stack and end-user technologies. This role ensures a seamless, secure, and productive digital workplace experience by managing day-to-day services, supporting deployments, and resolving issues. The role contributes to the organisation’s digital transformation strategy by enabling user productivity, collaboration, and technology adoption.\nJob Context:\nThe Global IT Digital Workplace Specialist reports to the Global IT Digital Workplace Team Leader and works closely with the Digital Workplace Architect and support teams. Operating within the global IT function, the role focuses on the Microsoft 365 services and end-user technologies, supporting a diverse and geographically distributed user base. The role is instrumental in ensuring the effective delivery and support of digital workplace services aligned with business needs.\nJob Dimensions:\nDaily operational support and administration of Microsoft 365 \nEnd-user technology deployment and lifecycle management\nCollaboration with global IT teams and business stakeholders\nInfluence on user experience, adoption, and satisfaction\nSupport for compliance, governance, and security policies\nJob Accountabilities:\nAdminister and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Viva, and Yammer.\nManage Teams Telephony and Meeting Room technologies, including Direct Routing, devices, and user policies.\nProvide day-to-day support for end-user technologies, including imaging, provisioning, deployment, and decommissioning of devices.\nCollaborate with the Digital Workplace Architect and support teams to resolve complex M365-related issues.\nMonitor service performance using tools such as Microsoft Experience Insights and Endpoint Analytics.\nSupport user onboarding, training, and adoption initiatives to enhance digital maturity across the business.\nImplement and maintain governance policies for M365 services, including naming conventions, group lifecycle, and data classification.\nEnable automation and integration using Power Platform tools such as Power Automate, Power Apps, and Power BI.\nSupport compliance and records management in collaboration with Legal and Information Governance teams.\nTrack and manage M365 roadmap changes and feature rollouts, ensuring readiness and communication.\nUtilise M365 Admin Center and related tools to monitor usage, performance, and user satisfaction.\nPromote user-centric service design by gathering feedback and continuously improving digital workplace tools.\nBehavioral Competencies:\nCommunicates Effectively- Tailors communication to technical and non-technical audiences, supporting adoption and training.\n\nCustomer Focus - Prioritises user experience and satisfaction through proactive support and service design.\n\nAction Oriented- Takes initiative to resolve issues, improve services, and support digital maturity.\n\nNimble Learning- Adapts quickly to new technologies, features, and evolving business needs.\n\nInstils Trust - Builds credibility through consistent delivery, transparency, and collaboration.\n\nMinimum Skills, Qualifications and Experience:\nExperience in an IT End-User Service or Desktop Services role across dispersed geographic locations (3yrs +)\nITIL v4 Foundation certification\nMicrosoft 365 Expertise, proficient in Exchange Online, Teams, SharePoint, OneDrive, Viva, and Yammer.\nTeams Telephony & Meeting Rooms, familiarity with Direct Routing, device management, policies, and user experience optimisation.\nEndpoint Management Skills (e.g. Intune, SCCM, Group Policy, and configuration baselines for Windows, macOS, iOS, and Android)\nDevice Lifecycle Management experience with imaging, provisioning (Autopilot), deployment, and decommissioning of user devices.\nBasic knowledge of Power Automate, Power Apps, Power BI, and Power Virtual Agents for automation and integration.\nUnderstanding of M365 governance policies, naming conventions, data classification, retention, and DLP.\nFamiliarity with Microsoft licensing structures (E1, E3, E5) and their practical applications.\nBasic understanding of modern authentication, identity, and access management solutions.\nAbility to use Microsoft Experience Insights, Endpoint Analytics, and M365 Admin Centre for performance tracking.\nAwareness of workplace security controls including MFA, endpoint protection, and data loss prevention.\nProject coordination and delivery experience. \nExperienced in BYOD and MDM deployment and support.\nWorking knowledge of Information Security, Cyber Security, and Risk Management fundamentals\nDesirable Skills, Qualifications, and Experience:\nDegree in an IT related subject\n\nFormal Project Management certification (e.g. PRINCE2; Agile)\n\nProfessional certifications such as Microsoft 365 Certified: Enterprise Administrator Expert.\n\nIT Service Design and Transition Experience\n\nCopilot/AI tooling (Oversee roll-out, governance, and adoption of AI features within M365)\n\nKnowledge of Device lifecycle management (Imaging, provisioning (Autopilot), deployment, decommissioning)\n\nM365 Governance & Life-cycle Management (Policies for Teams/SharePoint sites, naming conventions, group expiry, data classification).\n\nResponsibilities :\n1) User Support: Provide advice, training, and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business.\n2) Data Management: Help others get the most out of data management systems by providing support and advice.\n3) Client & Customer Management (Internal): Help manage internal clients by carrying out standard activities and providing support to others.\n4) Administration: Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems.\n5) Faults Diagnosis and Correction: Provide initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly.\n6) Documentation and Backup: Draft and maintain basic technical and/or user documentation to a high standard, and create backup files to ensure instant recovery if problems occur.\n7) Knowledge Management System: Use the knowledge management system to access specific information.\n8) Operational Compliance: Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.\n9) Work Scheduling and Allocation: Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.\n10) Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.\nEducationalRequirements: Post-Secondary Non-Tertiary Education\nGeneralExperienceRequirement : Sound experience and understanding of straightforward procedures or systems (7 to 12 months)\nManagerialExperienceRequirement : Very limited (0 to 3 months)","description_format":"text","description_chars":7434,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","LED Lighting & Luminaires","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-14T22:02:27Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.778,"p_room":0.9,"age_days":42,"expected_fill_days":86,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/lucy-group-global-it-digital-workplace-specialist","json_url":"https://alion.io/job/lucy-group-global-it-digital-workplace-specialist.json","meta":{"generated_at":"2026-10-20T14:54:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16744,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2274396},"rest":"https://alion.io/mcp/rest/get_company?id=2274396"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flucy-group-global-it-digital-workplace-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flucy-group-global-it-digital-workplace-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flucy-group-global-it-digital-workplace-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lucy-group-global-it-digital-workplace-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flucy-group-global-it-digital-workplace-specialist"}]}