{"id":2432943,"url":"https://alion.io/job/lucy-group-service-technician","title":"Service Technician","company":{"id":2274396,"name":"Lucy Group","domain":"lucygroup.com","url":"https://alion.io/company/lucygroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":37000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T07:56:36Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-20T17:26:00Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Purpose\nThe Service Technician is responsible for executing site-based and factory-supported service activities, including commissioning, maintenance, repairs, fault-finding, and warranty work on Lucy Electric products and systems. The role ensures that service tasks are carried out safely, professionally, and in accordance with approved technical procedures, quality standards, and customer requirements. The role is execution-focused and represents Lucy Electric on customer sites, contributing directly to customer satisfaction, product performance, and service reliability.\nJob Context\nThe Service Technician operates under the coordination of the Service Lead and works across customer sites, warehouses, and facilities as required. The role requires regular travel and engagement with customers, contractors, and internal teams. The role works closely with Quality & HSE for safety compliance, with Engineering and Assembly for technical support, and with Sales for service-related coordination. The role has a short-term operational horizon, focused on safe and effective task execution.\nThis role requires regular travel and active engagement with customers, contractors, and internal teams to support business objectives.\nJob Dimensions\nNumber of Staff Supervised\nDirect Reports: 0\nTotal Employees: 0\nFinancial Dimensions\nIndirect influence on warranty cost, rework, and customer satisfaction through quality execution of service tasks payment & other authorisations as per approved delegation of authority.\nKey Accountabilities\nService Execution\nExecute commissioning, maintenance, repair, and fault-finding activities on Lucy Electric products and systems.\nConduct site testing, inspection, and verification in accordance with approved procedures, drawings, and specifications.\nDiagnose technical faults and implement corrective actions within authorised scope.\nIdentify and escalate complex or unresolved technical issues to the Service Lead or Engineering team.\nEnsure work is completed efficiently, accurately, and in line with agreed service deliverables.\nSafety & Compliance\nComply with all health & safety requirements, site rules, and permit-to-work systems.\nUse tools, equipment, and PPE correctly and safely.\nReport incidents, near misses, and hazards in line with QHSE procedures.\nActively promote a strong safety culture on all sites.\nDocumentation & Reporting\nComplete service reports, job cards, test records, and commissioning documentation accurately and timeously.\nProvide clear feedback on service work performed, identified defects, and recurring issues.\nMaintain service tools, equipment, and test instruments in good working order and report defects as required.\nEnsure all documentation meets internal quality and audit requirements.\nCustomer Interaction\nRepresent Lucy Electric professionally on customer sites.\nCommunicate clearly with customers regarding work performed and site requirements.\nSupport positive customer relationships through professional conduct and service quality.\nQualifications, Experience & Skills\nMinimum Qualifications and Knowledge\nElectrical Trade Test (Red Seal) or National Diploma in Electrical Engineering (Heavy Current preferred).\nValid driver’s licence.\nValid passport.\nOwn vehicle \nMinimum Experience\n5-10 years’ experience in electrical commissioning, service, or field support roles.\nExperience with medium-voltage switchgear and protection systems is advantageous.\nJob Specific Skills\nCommissioning and fault-finding capability.\nAbility to read and interpret electrical schematics.\nPractical understanding of site safety requirements.\nStrong problem-solving and troubleshooting skills.\nClear written and verbal communication.\nBehavioural Competencies\nSafety-conscious and disciplined.\nCustomer-focused with a professional attitude.\nSelf-driven and reliable in the field.\nAble to work independently and as part of a team.\nCalm and methodical under pressure.\nResponsibilities :\n1) Quality Assurance Testing: Carry out a specified range of complex tests to verify that specifications are met and to reject nonconforming material or articles.\n2) Quality Assurance: Conduct complex analyses, quality tests, and inspections that require a high level of independent judgment.\n3) Audit Compliance: Carry out specified audit activities and draft reports of findings, including recommended corrective actions, for review by the lead auditor.\n4) Regulatory and Compliance Management: Carry out a wide range of compliance monitoring activities and give basic advice on compliance and regulatory requirements.\n5) Operational Compliance: Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.\n6) Document Preparation: Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.\n7) Document Management: Create a local document management system for an office or department.\n8) Health, Safety, and Environment: Follow a range of mandatory procedures and methods of work (including use of personal protection equipment where relevant) to safeguard the environment and the well-being of self and others.\n9) Work Scheduling and Allocation: Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.\n10) Personal Capability Building: Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.\nEducationalRequirements: Upper Secondary School\nGeneralExperienceRequirement : Experienced practitioner able to work unsupervised (13 months to 3 years)\nManagerialExperienceRequirement : Very limited (0 to 3 months)","description_format":"text","description_chars":6029,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","LED Lighting & Luminaires","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-13T09:50:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":86,"reasons":["conf:2","win:early","comp:attention"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/lucy-group-service-technician","json_url":"https://alion.io/job/lucy-group-service-technician.json","meta":{"generated_at":"2026-10-21T01:47:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2631,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2274396},"rest":"https://alion.io/mcp/rest/get_company?id=2274396"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flucy-group-service-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flucy-group-service-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flucy-group-service-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lucy-group-service-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flucy-group-service-technician"}]}