{"id":1310424,"url":"https://alion.io/job/lucyrx-account-manager","title":"Account Manager","company":{"id":2289841,"name":"LucyRx","domain":"lucyrx.com","url":"https://alion.io/company/lucyrx","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":179000,"period":"year","method":"role_country_seniority_unknown","sample_n":9576},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-15T03:57:49Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nThe Account Manager is responsible for providing exceptional customer service and fostering strong client relationships. Acting as the primary liaison between LucyRx and assigned clients, this role ensures seamless communication, timely issue resolution, and a high level of client satisfaction. The Account Manager will work closely with clients to understand their needs, address concerns, and ensure they receive the highest quality of service. Additionally, this role supports client retention, renewals, and benefit consulting while collaborating with internal teams to maintain excellent service delivery and operational efficiency.Role and Responsibilities\nEstablish and maintain strong relationships with assigned clients through timely and effective communication via phone, email, and in-person meetings.\n\nAct as the primary liaison between clients and internal teams, ensuring smooth execution of PBM services and addressing client needs proactively.\n\nOwn the coordination of issue resolution by assessing, prioritizing, and addressing client concerns while keeping management informed of account activity.\n\nAssist with strategic account planning and client engagement in coordination with the account management team.\n\nProvide consultative services on pharmacy benefits, plan design, and cost-saving initiatives.\n\nAssists client services team with new business implementation processes and ongoing service to ensure smooth product delivery.\n\nOwn the service provided to clients, ensuring all interactions are handled with professionalism and care.\n\nDemonstrate ability to anticipate clients' next queries and needs, providing timely and relevant information to enhance the overall client experience\n\nMonitor client performance to identify areas for improvement and recommend enhancements.\n\nWork closely with internal teams to support new business implementation and ongoing service optimization.\n\nCollaborate on the development of new tools, processes, and strategies to improve business efficiency and client satisfaction.\n\nIdentify business challenges and contribute to both short-term solutions and long-term strategic improvements.\n\nManage strategic and consultative service delivery, including reporting, analytical reviews, and performance monitoring.\n\nSupport contract renewals, service level agreements, and regulatory compliance efforts.\n\nStay informed on industry trends, legislative changes, and best practices in PBM to provide valuable insights to clients.\n\nPerform other duties as needed to support corporate objectives.\n\nQualifications and Education Requirements\nBachelor's Degree in business or related field, or equivalent combination of education and/or work experience;\n\n2 years of Client Service/Account Management experience, preferably in Pharmacy Benefits Management\n\nKnowledge and Skills Required\nExcellent customer service skills to maintain a high standard of service.\n\nExcellent communication and collaboration skills.\n\nAbility to coordinate multiple projects while maintaining quality.\n\nProficient in Microsoft Office and CRM tools.\n\nAdaptable and work well in a fast-paced environment.\n\nSelf-directed with the ability to work with a minimal amount of supervision.\n\nAble to take initiative that effectively and efficiently creates a desired result.\n\nUnderstanding of pharmacy operations including claims submission and familiarity with medications and their uses.\n\nEffective analytical skills with a data-driven approach to decision-making\n\nElevated attention to detail and ability to work independently or in a team setting.\n\nStrong customer service mindset with a proactive approach to client needs.\n\nWillingness to travel up to 10% annually with some overnight stays.\n\nPreferences\nStrong knowledge of PBM programs and operations\n\nWhat We Do\nLucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We’re fixing what’s broken in the PBM industry by putting people first and challenging outdated norms. For too long, traditional PBMs have prioritized profit over patients, and we believe that’s just plain wrong.\nLucyRx offers bold, innovative solutions powered by LucyIQ, our proprietary AI platform, to deliver actionable insights that lower costs, improve care, and simplify prescription management.\nWhile we’re new to the PBM space, LucyRx is built on decades of leadership experience and a commitment to meaningful change. We’re a nimble, remote-first team with a bold mission to redefine pharmacy benefits-and we’re just getting started.\nWhat It’s Like to Work at LucyRx\nAt LucyRx, we’re a fast-moving team dedicated to making healthcare simpler, fairer, and more effective. Joining us means being part of a dynamic, mission-driven group that works collaboratively to challenge outdated industry practices and redefine what’s possible in pharmacy benefits.\nWe value accountability, innovation, and a relentless focus on making an impact. Here, you’ll find a supportive culture that encourages you to bring your whole self to work, share bold ideas, and grow alongside smart, driven colleagues who are passionate about fixing the PBM industry. If you’re ready to roll up your sleeves and make a real difference, we’d love to have you on our team.\nLucyRx is an independent, next-generation pharmacy benefit manager (PBM) redefining prescription care. Fueled by innovation and decades of leadership experience, LucyRx delivers better outcomes through its integrated specialty network, formulary marketplace, and next-day home delivery solutions.\nPowered by its proprietary AI platform, LucyIQ™, the company provides real-time insights that support evidence-based clinical decisions, clear pricing, and exceptional service from U.S.-based pharmacy technicians.\nSalary 71,623.00 - 111,911.00","description_format":"text","description_chars":5937,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[{"name":"United States","iso":"US"}],"relocation_offered":false,"industries":["Cybersecurity","Health Care","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-09-26T15:41:26Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.569,"p_room":0.35,"age_days":28,"expected_fill_days":14,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/lucyrx-account-manager","json_url":"https://alion.io/job/lucyrx-account-manager.json","meta":{"generated_at":"2026-10-15T22:47:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34601,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2289841},"rest":"https://alion.io/mcp/rest/get_company?id=2289841"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flucyrx-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flucyrx-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flucyrx-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lucyrx-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flucyrx-account-manager"}]}