{"id":2518990,"url":"https://alion.io/job/ludicrum-payment-operator","title":"Payment Operator","company":{"id":691568,"name":"ludicrum","domain":"ludicrum.tech","url":"https://alion.io/company/ludicrum","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UTC+1 – UTC+7","utc_offset_min":1,"utc_offset_max":7},"hiring_geo_confidence":"explicit","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["ID","MY","PH","TH","VN","BN","KH","TL","LA","SG"],"hiring_countries_total":10,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Discord","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-10-13T12:20:13Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T08:20:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join our team as a Payment Operator in the thriving iGaming industry! \nThis job opening is available within Southeast Asia only.\nWho we are\nLudicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences. From marketing and product development to customer support and financial reporting, our teams are changing the game. Our vision is to create ultra-intuitive and engaging platforms to fuel growth through strategic partnerships and market expansion.\nWith a dynamic and collaborative culture and fast career growth, our 250+ global team thrives!\nIn a nutshell\nWe're looking for a detail-oriented and proactive Payment Operator to join our Payments team!\nIn this role, you'll play a key part in ensuring smooth, accurate, and efficient payment operations, handling daily transactions, resolving payment-related issues, and supporting the team in delivering reliable payment processing services.\nShift Structure:\nThis position involves working a rotating three-shift schedule based on Central European Time (CET/CEST): 06:00-14:00, 14:00-22:00, and 22:00-06:00. You will work five days per week, including weekends and public holidays, as part of a 24/7 operation.\nFor candidates based in Southeast Asia, these shifts typically correspond to the following local working hours during Central European Time (CET):\nUTC+7 - 12:00-20:00 / 20:00-04:00 / 04:00-12:00\n\nUTC+8 - 13:00-21:00 / 21:00-05:00 / 05:00-13:00\n\nUTC+9 - 14:00-22:00 / 22:00-06:00 / 06:00-14:00\n\nThis means that, depending on the rotation, you will regularly work evening, overnight, and early morning shifts in your local time.\nPlease note that during European daylight saving time (CEST), all local shift times listed above will start and end one hour earlier.\nThe responsibilities & the impact YOU will have:\nProcess incoming and outgoing payments accurately and efficiently, ensuring smooth daily operations.\n\nVerify transaction details and maintain accurate payment records across financial systems.\n\nHandle refunds, payment adjustments, and transaction discrepancies when needed.\n\nIdentify and resolve payment-related issues, collaborating with team members to ensure timely solutions.\n\nSupport Shift Leaders and Managers with daily operational tasks and payment-related activities.\n\nShare your knowledge and provide guidance to junior Payment Operators.\n\nStay up to date with payment procedures, systems, and operational updates.\n\nContribute ideas and feedback to improve workflows, efficiency, and overall team performance.\n\nAll you need is…\nA solid understanding of payment processing fundamentals and financial transactions.\n\nStrong attention to detail and the ability to handle payment information with accuracy.\n\nExcellent organizational and time management skills, with the ability to prioritize multiple tasks.\n\nGood written and verbal communication skills to collaborate effectively with colleagues.\n\nA proactive, solution-oriented mindset and the ability to resolve issues efficiently.\n\nA collaborative attitude, with the ability to work independently and support teammates when needed.\n\nWillingness to learn, adapt to new processes, and continuously develop your skills.\n\n Nice to have\nPrevious experience in payment processing, financial operations, or a similar role.\n\nFamiliarity with communication tools such as Slack and Discord.\n\nExperience in customer service or other client-facing roles.\n\n Why You’ll love working here:\nFlexible and Remote Working: Work from anywhere, supporting your work-life balance.\n\nUnlimited Paid Time Off: Enjoy unlimited paid vacation after 3 months, subject to manager approval, advance notice, and business needs.\n\nEquipment provided: We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably.\n\nCareer Growth: We’re committed to your development, offering training and advancement opportunities.\n\nPerformance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.\n\nHealth and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.\n\nSelf Development Budget: Invest in your growth through online courses and professional learning opportunities.\n\nSpecial Birthday Perk: Take your birthday off after a year of employment to celebrate!\n\nApply today! Submit your resume in English and join us in creating unforgettable experiences. \nWe can’t wait to hear from you!\nAll CVs are reviewed by our human recruitment team.","description_format":"text","description_chars":4587,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Indonesia","iso":"ID","kind":"region"},{"name":"Malaysia","iso":"MY","kind":"region"},{"name":"Philippines","iso":"PH","kind":"region"},{"name":"Thailand","iso":"TH","kind":"region"},{"name":"Vietnam","iso":"VN","kind":"region"},{"name":"Brunei Darussalam","iso":"BN","kind":"region"},{"name":"Cambodia","iso":"KH","kind":"region"},{"name":"East Timor","iso":"TL","kind":"region"},{"name":"Laos","iso":"LA","kind":"region"},{"name":"Singapore","iso":"SG","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-14T10:32:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":133,"reasons":["conf:14","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ludicrum-payment-operator","json_url":"https://alion.io/job/ludicrum-payment-operator.json","meta":{"generated_at":"2026-10-15T09:25:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14117,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":691568},"rest":"https://alion.io/mcp/rest/get_company?id=691568"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fludicrum-payment-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fludicrum-payment-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fludicrum-payment-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ludicrum-payment-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fludicrum-payment-operator"}]}