IT Specialist

About the role:

We are looking for a motivated IT Specialist to support Lumafield’s day-to day IT operations and help build reliable, scalable systems for our growing team. Reporting to the Head of Operations, you’ll be responsible for ensuring employees have the devices, tools, access, and IT support they need to do their best work.

You’ll support employees across our offices, manage company devices and core IT systems, troubleshoot technical issues, and improve the processes we use to provision and manage our IT environment. You’ll also work closely with Engineering and other teams on networking, infrastructure, security, and compliance needs as they arise.

This is a broad, hands-on role for someone who enjoys solving problems, helping teammates, and making systems work better. You’ll balance responsive day-to-day support with longer term projects to automate manual work, improve reliability, and scale our IT operations as the company grows.

What you'll do:

• Provide day-to-day IT support for employees across all Lumafield offices, troubleshooting hardware, software, networking, and workplace technology issues for both technical and non-technical users.
• Manage the complete lifecycle of company devices, including procurement, provisioning, MDM enrollment, software deployment, inventory management, lifecycle replacement, and secure retirement.
• Administer core IT and business systems including Google Workspace, Rippling, MDM platforms, and other SaaS applications.
• Manage user identities, access requests, permissions, and lifecycle processes to ensure employees have secure, appropriate access to the tools they need.
• Help maintain endpoint security, patch management, and security tooling, including platforms such as SentinelOne and Vanta.
• Support compliance initiatives across frameworks such as SOC 2, ISO 27001, and ITAR by implementing technical controls, maintaining documentation, and collecting audit evidence.
• Work across the full lifecycle of an enterprise server rack, from network management and switch configuration to building and deploying physical servers
• Configure, maintain, and troubleshoot AV and conference room tech, including Neat devices and other presentation equipment.
• Continuously improve IT systems and processes by identifying opportunities to automate manual work, improve reliability, and enhance the employee experience.

About you:

• 1-3 years of experience in IT systems administration, endpoint management, or IT support
• Experience supporting macOS, Windows, and Linux environments.
• Experience administering enterprise SaaS platforms and endpoint management solutions.
• Working knowledge of identity and access management, including SSO, MFA, and user lifecycle management.
• Experience troubleshooting hardware, operating systems, networking (firewalls, routers, switches, wireless APs), authentication, and SaaS applications.
• Highly organized with strong attention to detail and a proactive, continuous-improvement mindset.
• Excellent communication and interpersonal skills, with the ability to support both technical and non-technical employees.

Bonus:

• Experience with MDM platforms such as Kandji, Jamf, Iru, or similar tools.
• Familiarity with Rippling, Vanta, SentinelOne, or similar IT and security platforms.
• Experience with Docker, GitHub, OPNsense, UniFi, or Tailscale
• Experience supporting Google Workspace, Slack, Zoom, Neat, and other workplace collaboration tools.
• Experience supporting security or compliance programs such as SOC 2, ISO 27001, ITAR, or CMMC.
• Familiarity with AWS or other cloud infrastructure.
• A portfolio, blog, GitHub repo, or other work samples we can review