{"id":1700560,"url":"https://alion.io/job/lumana-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":3491,"name":"Lumana","domain":"lumana.ai","url":"https://alion.io/company/lumana","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"Linux","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-01T23:25:43Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-05T23:16:30Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Lumana helps organizations turn video into action. Our AI video security platform helps customers improve safety, strengthen security, and respond faster when it matters most.\nFounded in 2021 and backed by leading Silicon Valley investors, we’re growing quickly. Here, you’ll think big, move fast, and own work that has a visible impact.\nTheTechnical Support Engineer will ensure the reliability and performance of our deployed systems. In this hands-on role, you’ll troubleshoot complex hardware and software issues across our full stack-including networking, edge devices, and cloud-connected components. You'll partner closely with field teams, engineering, and QA to drive technical resolution, documentation, and system robustness.\nLocation\nRemote within the U.S. Eastern Time Zone; hybrid for candidates based in New York City. Candidates must reside in the Eastern Time Zone.\nSchedule\nEvenings & Weekend Technical Support Engineer\nCompensation\n$70,000-$90,000 annually, based on the candidate’s geographic location (Tier 1 vs. Tier 2), local market benchmarks, relevant experience, and certifications.\nResponsibilities\nOwn end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations.\n\nIdentify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence.\n\nMaintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments.\n\nDeploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components.\n\nConfigure and manage networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity.\n\nMonitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads.\n\nPartner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability.\n\nCoordinate testing and validation of new hardware and software in production-like, real-world environments.\n\nDevelop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows.\n\nCreate and maintain technical documentation, investigation logs, and internal knowledge resources to support scalability and operational excellence.\n\nOther duties may be assigned.\n\nMust Have\n1-3 years in technical support, system engineering, or IT operations roles with experience troubleshooting TCP/IP, DNS, DHCP, routing, firewalls, and network connectivity\n\nBachelor’s degree in Computer Science, Networking, Systems Engineering, or related field\n\nDemonstrated ability to troubleshoot under pressure with urgency and precision\n\nStrong analytical and documentation skills\n\nNice To Have\nExperience supporting IP camera systems or edge-connected devices\n\nFamiliarity with Linux-based systems\n\nComfort scripting in Python or similar automation tools\n\nRelevant certifications (CCNA, Network+, Security+)\n\nOur Interview Process\nWe keep it focused and respectful of your time-our typical process includes:\nA 30-minute conversation with our Talent Team\n\nA 1 Hour Take Home Assignment\n\nA 45-minute Technical Panel\n\nA 30-minute Hiring Manager Interview\n\nA 30-minute HR Interview\n\nWhat We Offer\nWe believe great talent deserves great support. Here’s how we invest in you:\nCompetitive Pay: A strong base salary that reflects your experience, impact, and market value\nEquity & Upside: Own a piece of what you're building with meaningful equity in a fast-growing startup\nTools that Work for You: Get access to top-tier tech and a fully equipped workspace-both in-office and at home\nHybrid Flexibility: Enjoy a balanced schedule with two remote workdays each week after ramp-up\nProduct Influence: Your voice matters-your hands-on feedback directly shapes our product roadmap\nFor U.S. Based Employees\nHealth & Wellness: Comprehensive medical, dental, and vision coverage.\n\nTime Off: 15 days PTO, 10 paid holidays, and sick leave.\n\nFinancial: 401(k) with 4% employer match, equity (ISO) in a fast-growing startup.\n\nRemote-Friendly: Flexible hybrid/remote work arrangements depending on role.\n\nParental Leave: Paid parental leave for new parents.\n\nWork Setup: $500 home office stipend and top-tier equipment provided.\n\nEqual Opportunity: Lumana considers applicants without regard to protected characteristics, in accordance with applicable law.\nInterview Policy: Please answer independently during interviews. Do not use real-time AI assistance, transcription, or answer prompts without prior authorization. Unauthorized use may disqualify you.\nRecruitment Fraud: Official hiring emails come from @lumana.ai. We never request payment or banking information during hiring.\nAgencies: We do not accept unsolicited agency resumes or pay fees without a signed agreement.","description_format":"text","description_chars":4906,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Computer Vision","Video Surveillance"],"lifecycle":[{"event":"open","at":"2026-10-02T13:09:41Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-05T05:45:15Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/lumana-technical-support-engineer-2","json_url":"https://alion.io/job/lumana-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-06T00:05:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":53,"day_limit":5000,"remaining_today":4947,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3491},"rest":"https://alion.io/mcp/rest/get_company?id=3491"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flumana-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flumana-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flumana-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lumana-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flumana-technical-support-engineer-2"}]}