Inside Channel Manager Senior

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.

The Role

The Inside Channel Manager Senior partners with indirect sales channels to drive revenue growth across an assigned portfolio of partners and customers. Working closely with Channel Managers and cross-functional teams, this role is responsible for developing partner strategies, identifying new business opportunities, and expanding customer relationships across the full Lumen portfolio. The ideal candidate is a results-driven sales professional with experience building partner relationships, generating new business, and delivering strong customer outcomes.

Long Description

This role is fully remote. However, to support business needs and stakeholder alignment, candidates must be located in the Eastern United States.

The Main Responsibilities

• Drive sales across the full Lumen portfolio, supporting opportunities from Small Business through Regional and Large Enterprise customers.
• Develop and execute cross-sell and up-sell strategies to expand partner and end-customer business.
• Create and implement partner and account plans that support revenue growth and customer retention.
• Maintain a consistent focus on acquiring new partners and generating new-logo customer opportunities.
• Collaborate with Channel Managers to identify, qualify, and advance partner-led sales opportunities.
• Coordinate internal resources including sales engineering, product, operations, and support teams throughout the sales cycle.
• Build and strengthen partner relationships to uncover and develop new business opportunities.
• Provide accurate weekly, monthly, and quarterly sales forecasts and maintain a pipeline that supports quota attainment.

What We Look For in a Candidate

• 4+ years of sales experience, preferably within a business-to-business inside sales environment.
• Proven success driving revenue growth and managing customer relationships.
• Strong communication, presentation, negotiation, and organizational skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and relationship management skills.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.

Preferred

• Experience selling through and supporting indirect channel or partner-based sales programs.
• Experience within telecommunications, technology, or business services industries.
• Knowledge of quoting tools such as IFO, Scenario Manager, Light Speed, or similar systems.
• Experience generating NSPs, CARs, Service Inquiries, Vendor Bids, and SaleLink transactions.
• Demonstrated success developing and closing complex partner-led opportunities.
• Strong track record of leadership, peer mentoring, and participation in organizational initiatives

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$62,247 - $82,993 in these states: ME OH PA VT

$65,364 - $87,148 in these states: NC NH RI

$68,470 - $91,293 in these states: CT DC DE MA MD NJ NY VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure

Requisition #: 343424

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:

https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.