{"id":271484,"url":"https://alion.io/job/lumen-technologies-it-operations-technician-ii","title":"IT Operations Technician II","company":{"id":94167,"name":"Lumen Technologies","domain":"lumen.com","url":"https://alion.io/company/lumen-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":80,"open_postings":47,"ghost_share":0.149,"stale_share":0.149,"repost_share":0.468,"time_to_fill_p50_days":46,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Weehawken, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":71108,"max":94809,"currency":"USD","period":"year","gross":null,"usd_annual":94809},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-17T19:20:49Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T07:45:34Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":85},"description":"Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.\nAt Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.\nThis is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.\nThe Role\nAre you an Operations Engineer with Network Operations and Data Center experience? Lumen wants to talk to you!\nOur client is a leader in World Class Financial Services. As their Operations Engineer, you will be part of the Network Operation Center. Provide support and monitor the client’s low latency network to ensure that all issues are resolved, reported in a timely manner, and provide seamless end-to-end network service.\nLocation and Schedule\nNetwork Operations Center experience is a requirement. The position is based at the client’s location in Weehawken NJ.\n**Work shift is Monday - Friday 4:00 PM - 12:00 AM**\nThe Main Responsibilities\nDemonstrates thorough understanding of networking concepts and systems including Routing and Switching, WAN/LAN, Cisco & Arista network devices. \nExperience with IBM SevOne Network Management System, including network monitoring, alert review, and event management.\nReview router and switch logs, analyze interface errors, and identify network issues requiring troubleshooting or escalation.\nPractical experience managing incidents and coordinating change activities.\nResponsible for ensuring all tasks assignment and work is completed during scheduled shift. \nJoin F2 outage calls and escalate network events in a timely manner to the appropriate team during crisis situations. \nWork directly with the customer and Network Engineering support staff to identify and troubleshoot network issues (with the goal of isolating the root cause of the problem). \nPerform and execute Data Center installation projects including racking and stacking of HP and Dell servers and network equipment. \nStrong Structured Cabling expertise with ability to gather requirements, design, install, test and document. \nEssential duties:\nAnalyze and report network and server alerts generated by the monitoring tools (such as SevOne, IP SLA) to the NOC Lead, Network Engineer, and Nextgen Domain Operations per escalation matrix.\nAct as the first line of contact for all Trouble Ticket issues, maintain the shift log, and deliver the report to the customer's distribution list.\nCreate and follow up to change requests, incidents/Break-fixes, and perform other scheduled activities within the SLA requirements.\nInterface with financial customer’s personnel and vendor personnel including Network (Arista, Cisco), Carriers (Zayo, Crown Castle), market data providers (ICE, NASDAQ, BATS), Server (HP) and storage (NetApp) to perform needed support.\nProvide input to shift reports and coordinate the handover of incomplete activities to the next-shift engineers.\nperform physical checks of the cages at NJ2x and NJ3 data centers to look for anomalies in server, network, and facility infrastructure.\nCoordinate and store all IT equipment with Lumen shipping department.\nMaintain vendor and visitor contact lists, and escort authorized visitors to the cage (with backup provided by other Lumen on-duty local or remote NOC personnel).\nCreate tickets and coordinate server break fixes with the financial customer's server maintenance vendor.\nMaintain inventory of spare parts for Network and Server equipment.\nOccasional emergency restarts of equipment in the data center, as needed.\nWhat We Look For in a Candidate\nQualifications\nTechnical knowledge and understanding of basic network design and iOS commands.\nExperienced with various monitoring tools and ability to perform basic troubleshooting\nRacking, stacking and cabling of equipment\nExcellent phone and written communication skills\nSelf starter requiring to work with little or no direction\nAbility to handle multiple tasks and responsibilities\nAbility to follow through and bring closure to open incidents\nAbility to maintain professional demeanor under pressure like conditions\nAbility to travel between sites located in North Jersey.\nDesired skills:\nCertification(s) in areas of expertise CCNA or CCNP.\nEducation or Equivalent Experience:\nMinimum of 2 to 4 years relevant experience in NOC/production support environment (preferably in banking/brokerage industry\nCompensation\nThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.\nLocation Based Pay Ranges\n$71,108 - $94,809 in these states: NJ\nLumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.\nLearn more about Lumen's:\nBenefits\nBonus Structure\nRequisition #: 343236\nLife at Lumen\nLife at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.\nOur Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.\nTo learn more about Life at Lumen and how we live the Lumen 8, please visit:\nhttps://jobs.lumen.com/global/en/life-at-lumen\nBackground Screening\nIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nEqual Employment Opportunities\nWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.\nPrivacy Notice\nLumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.\nTo review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:\nhttps://jobs.lumen.com/global/en/privacy-notice\nDisclaimer\nThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.\nIn any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.\nPlease be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.","description_format":"text","description_chars":8896,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Networks","Managed Network Services","Optical Communications"],"lifecycle":[{"event":"open","at":"2026-09-05T12:54:09Z"},{"event":"open","at":"2026-09-11T19:00:00Z"},{"event":"close","at":"2026-09-17T09:13:27Z"},{"event":"reopen","at":"2026-09-18T01:08:22Z"},{"event":"close","at":"2026-09-25T07:59:09Z"},{"event":"reopen","at":"2026-10-05T17:04:56Z"},{"event":"close","at":"2026-10-22T00:50:31Z"},{"event":"reopen","at":"2026-11-11T03:10:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 27 · green card filings: 6","filings_12m":27,"filings_prev_12m":23,"green_card_filings_12m":6,"median_offered_wage_usd":124318,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.466,"p_room":0.36,"age_days":85,"expected_fill_days":46,"reasons":["conf:2","repost:2","win:tail","crowd:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":94809,"is_top_pay":true},"html_url":"https://alion.io/job/lumen-technologies-it-operations-technician-ii","json_url":"https://alion.io/job/lumen-technologies-it-operations-technician-ii.json","meta":{"generated_at":"2026-11-11T09:26:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15641,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94167},"rest":"https://alion.io/mcp/rest/get_company?id=94167"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flumen-technologies-it-operations-technician-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flumen-technologies-it-operations-technician-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flumen-technologies-it-operations-technician-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lumen-technologies-it-operations-technician-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flumen-technologies-it-operations-technician-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":271484}},{"tool":"search_jobs","arguments":{"company":"lumen.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":271484},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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