SR PROGRAM MANAGER- MARKETING PMO TRANSFORMATION
Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.
The Role
This senior marketing program management role leads complex, high-visibility initiatives while helping transform the Marketing PMO into an AI-first organization.The role manages strategic programs and drives PMO process improvement by leveraging AI to streamline project management, reporting, coordination, and decision-making to evolve the PMO from Project administration towards value orchestration.
The ideal candidate will rethink how work gets done and redesign process around what’s possible with AI with automating workflows, implementing AI-enabled ways of working, and redesigning processes around human-AI collaboration rather than just using AI to be more efficient.
Through program leadership and innovation, this role will help define and scale the future state of the Marketing PMO.
The Main Responsibilities
- Lead a portfolio of complex marketing programs and strategic initiatives while advancing AI-first PMO practices.
- Redesign project management processes by leveraging AI to automate, simplify, and enhance planning, reporting, governance, risk management, and stakeholder communications.
- Build and implement AI-enabled workflows, automations, playbooks, and decision-support tools that improve execution efficiency and visibility.
- Analyze cross-functional workflows, identify bottlenecks, and drive scalable process improvements using systems thinking.
- Optimize PMO operations, including intake, prioritization, portfolio planning, governance, resource management, and executive reporting.
- Partner with senior leaders to improve prioritization, resource allocation, decision-making, and organizational effectiveness.
- Evaluate and adopt emerging AI capabilities to continuously improve PMO operations.
- Drive adoption of AI-enabled ways of working through change leadership, coaching, and enablement.
What We Look For in a Candidate
- Ten Plus years of experience leading complex programs, PMOs, business transformations, or strategic operations in large, matrixed organizations.
- Proven success delivering high-impact initiatives while improving processes, workflows, or operating models.
- Demonstrated experience using AI to fundamentally redesign work, automate manual processes, and improve decision-making.
- Expertise in portfolio management, process optimization, organizational effectiveness, operating model design, change management, and executive stakeholder engagement.
- Strong knowledge of AI and automation technologies, including Microsoft Copilot, Power Platform, AI agents, workflow automation, and work management platforms.
- Systems-thinking mindset with the ability to identify root causes, manage interdependencies, and design scalable solutions.
- Strong influencing and change leadership skills, with the ability to drive transformation without direct authority.
- Experience with project management tools like Workfront Planning, Workfront, ClickUp, etc. is a plus.
- Bachelor's Degree in a related field or equivalent years of related experience
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:Benefits
#LI-Remote
Requisition #: 342982
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
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To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
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Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.