{"id":4285034,"url":"https://alion.io/job/lumeris-health-plan-concierge-i","title":"Health Plan Concierge I","company":{"id":1828167,"name":"Lumeris","domain":"lumeris.com","url":"https://alion.io/company/lumeris","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Smartsheet","optional":false},{"name":"Microsoft Teams","optional":true}],"status":"live","first_seen_at":"2026-11-13T21:31:54Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T21:31:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Your Future is our Future\nAt Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact.\nWe're excited to consider every qualified candidate authorized to work in the United States, although we are unable to sponsor visas for this role at this time.\nPosition:\nHealth Plan Concierge IPosition Summary:\nNow hiring our next concierge in Chicago or St. Louis!The Health Plan Concierge Team provides white glove service through outreach campaigns, targeted retention projects and service recovery activities. This team also handles inbound member calls and helps support in-market member events, webinars and other member engagement activities. As a Health Plan Concierge, you must have a passion for enhancing member engagement, driving a 5 Star member experience and ensuring ongoing member retention.\nHealth Plan Concierges start at $20.00/hour and can grow to $22.20/hour within two years through career progression opportunities. Additional earning potential is available through the White Glove Rewards program, with monthly incentives of up to $375 based on performance.\nJob Description:\nPrimary Responsibilities\nConduct outbound engagement and retention campaigns; provide inbound support through phone, email, and in-person interactions as needed.\nAdapt to changing operational priorities, including inbound and outbound assignments, and identify opportunities to improve processes and member experiences.\nEducate members on plan benefits, preventive care, digital tools, programs, and available resources; identify opportunities to offer meaningful assistance.\nResearch and resolve member inquiries, including complex concerns, with sound judgment, appropriate escalation, follow-through, and a focus on First Call Resolution.\nManage conversations efficiently while balancing empathy, member needs, Quality standards, productivity, and timely, accurate documentation.\nNavigate multiple systems and knowledge resources to support accurate responses and effective member service.\nCollaborate with teammates and cross-functional partners; support webinars, community events, and other member engagement initiatives.\nQualifications\nHigh school diploma, GED, or equivalent experience.\n1+ years of high-quality customer service experience in healthcare.\nExperience in healthcare, health insurance, Medicare Advantage, member services, or a metrics-driven contact center. \nStrong verbal and written communication, active listening, emotional intelligence, and relationship-building skills.\nSound judgment, critical thinking, problem-solving, organization, and the ability to manage multiple priorities. \nComfort navigating multiple systems with accuracy and attention to detail.\nDependability, independent work habits, schedule adherence, flexibility, and openness to coaching and continuous learning. \nCommitment to HIPAA compliance, organizational privacy policies, and professional accountability.\nAble to work an 8-hour schedule Monday - Friday between the hours of 8am and 6pm ct. Overtime and weekends may occasionally be required based on business need.\nPreferred:\nCandidates located in the Chicago and St. Louis areas are strongly preferred. \nExperience with outbound outreach, retention, service recovery, or member education. \nFamiliarity with one or more of: DASH, Genesys, Microsoft Office, Smartsheet, Jiva, and Zelis.\nOpenness to using and learning AI for solutions and workflows.\nBachelor’s degree is a plus but not required.\nBilingual is a plus.\nWorking Conditions\nHybrid work environment involving Microsoft Teams, office locations, and community or member engagement events as needed; generally normal office working conditions. \nWeekend and company holiday work may be required based on business and regulatory needs. \nPay Transparency & Benefits\nHiring standard salary is $20.00. Actual pay may vary based on skills, experience, qualifications, location, and internal comparisons. Performance-based incentives may apply, subject to program requirements. \nEligible benefits may include medical, dental, and vision coverage; life and disability insurance; paid time off and leave; 401(k) with company match; well-being programs; and career development opportunities, including potential progression to Health Plan Concierge II and III.\nWhat Success Looks Like\nYou listen with purpose, take ownership, and help members feel heard and supported. You balance compassionate service with efficiency, learn from feedback, adapt to business needs, and contribute to a collaborative team focused on meaningful member outcomes. \nWhy Join Lumeris?\nJoin a team where meaningful member experiences begin with people who care. Bring your curiosity, accountability, and commitment to service while helping members feel confident and supported throughout their healthcare journey. \n#LI-Hybrid\nPay Transparency:\nFactors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.\nThe hiring range for this position is:\n$39,000.00-$48,150.00Benefits of working at Lumeris\nMedical, Vision and Dental Plans\n\nTax-Advantage Savings Accounts (FSA & HSA)\n\nLife Insurance and Disability Insurance\n\nPaid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)\n\nEmployee Assistance Program\n\n401k with company match\n\nEmployee Resource Groups\n\nEmployee Discount Program\n\nLearning and Development Opportunities\n\nAnd much more...\n\nBe part of a team that is changing healthcare!\nMember Facing Position:\nNo- Not Member or Patient Facing PositionDrug Screen Requirement:\nNoMVR Required:\nNoCredit Check Required:\nNoLocation:\nIllinois, MissouriTime Type:\nFull timeLumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.\nDisclaimer:\nThe job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job duties and responsibilities.\n\nLumeris is an EEO/AA employer M/F/V/D.","description_format":"text","description_chars":7256,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Equity","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits","Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-11-13T21:31:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-13T23:08:36Z"},"pay":null,"html_url":"https://alion.io/job/lumeris-health-plan-concierge-i","json_url":"https://alion.io/job/lumeris-health-plan-concierge-i.json","meta":{"generated_at":"2026-11-13T23:08:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46083,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1828167},"rest":"https://alion.io/mcp/rest/get_company?id=1828167"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flumeris-health-plan-concierge-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flumeris-health-plan-concierge-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flumeris-health-plan-concierge-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lumeris-health-plan-concierge-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flumeris-health-plan-concierge-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4285034}},{"tool":"search_jobs","arguments":{"company":"lumeris.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4285034},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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