{"id":2925200,"url":"https://alion.io/job/lumiere-consulting-responsable-support-informatique","title":"Responsable Support Informatique","company":{"id":4453748,"name":"Lumiere Consulting","domain":null,"url":"https://alion.io/company/lumiere-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tunis, Tunisia"],"countries":["TN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T07:14:20Z","employer_posted_date":null,"last_verified_at":"2026-10-13T07:14:20Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"Nous recrutons pour le compte de l'un de ses clients, un(e) Responsable Support Informatique pour piloter l'activité d'un centre de services IT (support, exploitation, maintenance applicative).\n\nVotre mission\n\nVous portez la responsabilité de la performance et de la qualité de service délivrées par votre équipe. Dans ce cadre, vous :\n\nEncadrez, motivez et accompagnez une équipe d'environ 30 personnes \n\nSupervisez le fonctionnement quotidien du Centre de Services et veillez au respect des SLA et des engagements pris\n\nOrganisez l'activité au sein d'un dispositif , en anticipant les besoins en effectifs et en compétences . \n\nAnalysez les indicateurs de performance et déployez les actions correctives adaptées . \n\nCoordonnez les équipes lors des incidents critiques, avec la capacité d'intervenir directement sur le terrain si la situation l'exige . \n\nVeillez à une articulation fluide avec les équipes IT et métiers implantées en France\n\nCollaborez étroitement avec le Manager Bureautique de Rouen pour garantir des pratiques homogènes et un niveau de service équivalent entre Tunis et Rouen\n\nParticipez à l'optimisation continue des processus, des outils et des modes de fonctionnement du Centre de Services\n\nAccompagnez la progression et le développement de vos collaborateurs \n\nManager de terrain, coordinateur en situation de crise\n\nLe poste s'adresse avant tout à un manager de proximité, capable de garder une vision d'ensemble tout en restant impliqué dans les opérations. Face à une urgence, un incident majeur ou un événement exceptionnel, vous endossez le rôle de coordinateur : vous mobilisez les bonnes personnes, arbitrez les priorités et accompagnez l'équipe jusqu'au retour à la normale.","description_format":"text","description_chars":1708,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T12:50:53Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.845,"p_room":0.9,"age_days":14,"expected_fill_days":23,"reasons":["seen:14","velocity","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/lumiere-consulting-responsable-support-informatique","json_url":"https://alion.io/job/lumiere-consulting-responsable-support-informatique.json","meta":{"generated_at":"2026-10-28T20:08:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27884,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4453748},"rest":"https://alion.io/mcp/rest/get_company?id=4453748"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flumiere-consulting-responsable-support-informatique"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flumiere-consulting-responsable-support-informatique"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flumiere-consulting-responsable-support-informatique"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lumiere-consulting-responsable-support-informatique\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flumiere-consulting-responsable-support-informatique"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2925200}},{"tool":"search_jobs","arguments":{"company":4453748,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2925200},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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