{"id":2925218,"url":"https://alion.io/job/lumiere-consulting-technicien-support-informatique-n1","title":"Technicien Support Informatique N1","company":{"id":4453748,"name":"Lumiere Consulting","domain":null,"url":"https://alion.io/company/lumiere-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tunis, Tunisia"],"countries":["TN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-07T20:20:21Z","employer_posted_date":null,"last_verified_at":"2026-11-03T13:26:30Z","board_verified":false,"closed_at":"2026-11-03T13:26:30Z","days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"Dans le cadre du développement des activités d'un de nos clients, Lumière Consulting recherche un(e) Technicien(ne) Support Informatique Niveau 1, spécialisé(e) dans l'accompagnement d'utilisateurs VIP : dirigeants, membres du comité de direction, assistants de direction et invités de marque.\n\nMission principale Garantir aux utilisateurs VIP un environnement numérique disponible, sécurisé et sans friction, en résolvant les incidents au premier contact ou en assurant une escalade rapide et suivie vers les équipes N2/N3.\n\n Vos responsabilitésSupport utilisateurs par téléphone, e-mail, ticket ou en présentiel .Diagnostic, résolution N1 et escalade qualifiée des incidents, avec retour personnalisé au VIPPréparation, installation et configuration des postes, smartphones, tablettes et périphériques (Windows, macOS, iOS, Android) .Préparation et assistance des salles de réunion, visioconférences et événements de direction . Application stricte des règles de sécurité et gestion des accès de base (mots de passe, MFA) . Tenue à jour des tickets, procédures et fiches de préférences de chaque VIP . Vérifications préventives avant déplacements, réunions clés ou voyages des VIP .","description_format":"text","description_chars":1184,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T12:50:53Z"},{"event":"close","at":"2026-11-03T13:26:30Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/lumiere-consulting-technicien-support-informatique-n1","json_url":"https://alion.io/job/lumiere-consulting-technicien-support-informatique-n1.json","meta":{"generated_at":"2026-11-05T07:07:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9021,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4453748},"rest":"https://alion.io/mcp/rest/get_company?id=4453748"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flumiere-consulting-technicien-support-informatique-n1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flumiere-consulting-technicien-support-informatique-n1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flumiere-consulting-technicien-support-informatique-n1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lumiere-consulting-technicien-support-informatique-n1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flumiere-consulting-technicien-support-informatique-n1"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2925218}},{"tool":"search_jobs","arguments":{"company":4453748,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2925218},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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