{"id":3033494,"url":"https://alion.io/job/lumimeds-clinical-operations-coordinator","title":"Clinical Operations Coordinator","company":{"id":678448,"name":"LumiMeds","domain":"lumimeds.com","url":"https://alion.io/company/lumimeds","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":77,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":10823},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T17:25:12Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T09:49:49Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About LumiMeds\nLumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.\nAs an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here - decisions happen fast, priorities evolve, and builders thrive.\nWe are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.\nClinical Operations Coordinator - Provider Support (NP)\nLocation: Remote - United States\nEmployment Type: Part-Time\nDepartment: Clinical Operations\nRequired Background: Nurse Practitioner (NP)\nAbout LumiMeds\nLumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We deliver patient-centered, provider-guided care through a modern virtual platform, combining clinical oversight with strong operational support.\nAs an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. We are a remote-first, globally distributed team that values accountability, efficiency, and proactive problem-solving.\nAbout the Role\nLumiMeds is seeking a Clinical Operations Coordinator - Provider Support (NP) to oversee the daily operational performance of our remote clinical provider network, including Doctors of Osteopathic Medicine (DOs) and Nurse Practitioners (NPs).\nThis position is responsible for monitoring provider workloads, tracking patient communication queues, identifying delays, and ensuring that patients receive timely responses and appropriate clinical follow-up.\nThe ideal candidate is a Nurse Practitioner with strong organizational skills, experience in telehealth environments, and the ability to proactively identify and resolve operational bottlenecks.\nThis is a part-time, remote position focused primarily on clinical operations, provider coordination, and patient response monitoring rather than direct patient care.\nKey Responsibilities\n1. Provider Workload Monitoring\nMonitor daily workloads across DOs and NPs using the company's clinical management system.\n\nTrack pending consultations, patient messages, medical reviews, and outstanding clinical tasks.\n\nIdentify providers experiencing high workloads or delays in completing assigned tasks.\n\nCoordinate workload adjustments and escalations with the appropriate clinical leadership.\n\nEnsure provider assignments and pending patient requests are actively monitored.\n\n2. Patient Response Monitoring & Follow-Up\nMonitor patient communication queues to identify unanswered messages and delayed clinical responses.\n\nSend reminders and alerts to providers when patient requests remain pending beyond established response-time expectations.\n\nEscalate urgent or time-sensitive patient concerns according to established clinical protocols.\n\nFollow up on unresolved cases to ensure appropriate action is taken.\n\nHelp prevent communication gaps that could negatively impact the patient experience.\n\n3. Clinical Operations Coordination\nServe as an operational point of contact between clinical providers and internal support teams.\n\nIdentify recurring workflow issues affecting provider productivity and patient response times.\n\nSupport the implementation of standardized clinical communication and escalation procedures.\n\nCollaborate with Clinical Leadership and Operations to improve efficiency and service quality.\n\nMaintain visibility into outstanding clinical tasks and follow-up requirements.\n\n4. Performance Tracking & Reporting\nMonitor key operational metrics, including:\nAverage patient response time.\n\nNumber of unanswered or overdue patient messages.\n\nProvider workload distribution.\n\nPending clinical tasks by provider.\n\nEscalation volume and resolution time.\n\nPrepare concise reports highlighting delays, operational risks, and improvement opportunities.\n\nRecommend workflow adjustments to improve provider efficiency and patient satisfaction.\n\nRequirements\nNurse Practitioner (NP) degree and professional background required.\n\nActive U.S. NP license preferred; required if the role includes activities that constitute clinical practice.\n\nPrevious experience in telehealth, virtual care, or clinical operations.\n\nStrong understanding of clinical workflows, patient communication, and provider responsibilities.\n\nExperience using Electronic Medical Records (EMR) or telehealth management platforms.\n\nExcellent organizational skills and attention to detail.\n\nAbility to manage multiple priorities and follow up proactively.\n\nStrong written and verbal English communication skills.\n\nComfortable working independently in a fast-paced, remote environment.\n\nFamiliarity with HIPAA and patient confidentiality requirements.\n\nNice to Have\nExperience coordinating distributed clinical teams.\n\nBackground in weight management, metabolic health, or subscription-based telehealth services.\n\nExperience monitoring clinical service-level agreements (SLAs) and response-time metrics.\n\nExperience building operational dashboards or tracking provider performance.\n\nWhat Success Looks Like\nPatient messages and clinical requests are consistently monitored and addressed within established response-time targets.\n\nProviders receive timely alerts regarding pending or overdue tasks.\n\nWorkload imbalances are identified early and escalated appropriately.\n\nClinical communication delays are reduced.\n\nLeadership has clear visibility into provider workloads, pending tasks, and operational performance.\n\nPatients experience timely, coordinated, and reliable clinical support.\n\nPosition Details\nSchedule: Part-Time\n\nWork Arrangement: 100% Remote\n\nLocation: United States\n\nPrimary Focus: Provider workload oversight, patient response monitoring, and clinical operations coordination.\n\nWhy Join LumiMeds?\nAt LumiMeds, you'll play an important role in strengthening the operational foundation of our growing telehealth platform.\nYou'll work closely with our clinical and operations teams to ensure providers have the support they need and patients receive timely, high-quality care.\nThis is an opportunity to contribute your clinical background in an operational role that directly impacts provider efficiency, patient experience, and the scalability of our healthcare services.\nHow to Apply\nIf this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.\nThis position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps.\nLumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.\nPlease note: This role requires professional-level English communication and availability to work U.S. business hours.","description_format":"text","description_chars":7006,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Weight Management"],"lifecycle":[{"event":"open","at":"2026-10-21T20:52:14Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":77,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/lumimeds-clinical-operations-coordinator","json_url":"https://alion.io/job/lumimeds-clinical-operations-coordinator.json","meta":{"generated_at":"2026-10-24T13:44:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19727,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678448},"rest":"https://alion.io/mcp/rest/get_company?id=678448"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flumimeds-clinical-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flumimeds-clinical-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flumimeds-clinical-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lumimeds-clinical-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flumimeds-clinical-operations-coordinator"}]}