Project Manager, Services
The Project Manager at Lumin Digital is responsible for managing a high volume of concurrent projects for clients that are live on the Lumin platform. These projects vary in complexity and size and may include feature enhancements, third-party integrations, and consulting efforts. This role also supports internal development initiatives by collaborating with Product and Development teams to define, plan, and deliver cross-functional projects. The ideal candidate thrives in a fast-paced, agile environment and is committed to continuous learning, client satisfaction, and operational excellence.
Essential Functions and Responsibilities:
Facilitate deliveries of Lumin Digital’s online banking platform and ancillary products and services.
Manage a portfolio of concurrent small to medium-scale projects for existing clients across various scopes and timelines.
Create and manage project schedules, work plans, and resource coordination.
Consult with clients to understand requests and turn these requests into actionable items.
Coordinate with internal teams, partners, and vendors to facilitate the implementation of their products and services.
Provide proactive status reporting and risk mitigation strategies to all stakeholders.
Contribute to knowledge sharing within the Professional Services team.
Assemble and lead status meetings for key stakeholders.
Perform other duties as assigned.
Position Specifications
Education:
Bachelor’s degree in Business, Technology, or a related field, or equivalent combination of education and experience
Experience:
Four (4) years of project management experience, preferably in financial technology or enterprise software implementation
Experience leading implementations for financial institutions
Experience working in the Information Technology and/or Financial Technology industry
Proficiency with project planning and project management tools such as Gantt charts and Kanban boards
Demonstrated ability to develop detailed work plans, schedules, and status reports
Knowledge, Skills, & Abilities:
Exceptional verbal and written communication skills to facilitate clear and effective interactions with internal and external stakeholders
Strong problem-solving and analytical abilities to identify challenges and implement prompt, effective solutions
Commitment to understanding and addressing client needs, ensuring high levels of satisfaction throughout project lifecycles
Proven ability to manage multiple complex projects simultaneously while maintaining focus on timely and successful delivery
Leadership skills to motivate team members and drive the achievement of project goals
Travel:
Minimal, generally 12 days or less per year, ~2X team get togethers a year
Growth Opportunities:
30 Days: Gain familiarity with Lumin Digital’s project management processes, tools, and team dynamics. Begin managing smaller projects and assisting with larger ones.
90 Days: Take ownership of complex multi-phase projects, driving client satisfaction and ensuring successful project delivery.
1 Year: Lead strategic implementations for key clients, contributing to the continuous improvement of Lumin Digital’s project management practices.
LIFE AT LUMIN DIGITAL
Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people. We empower credit unions and banks by creating cutting-edge digital experiences that continuously serve, engage, and grow their membership base - and as a 100% cloud-native company, we're purpose-built to unlock the full advantages of the cloud for financial institutions and their users.
At Lumin, we thrive on curiosity and innovation. Our culture is built on trust in our expertise and decisions, respect for diverse perspectives and talents, and boldness in pursuing new ideas. These values shape a workplace where collaboration thrives, ideas flourish, and new possibilities are discovered every day. We encourage our team to explore, experiment, and challenge the status quo - because continuous improvement isn't just a goal, it's how we operate.
Benefits include: We take care of our people with medical, dental, and vision insurance, a 401(k) with company match, flexible PTO plus 12 paid holidays, paid sick leave, and paid parental and family leave. We also offer a lifestyle spending account, tuition reimbursement, and a cell phone stipend. Additional details are provided during the interview process.
Lumin Digital is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis. For more information, visit lumindigital.com.