{"id":728095,"url":"https://alion.io/job/luminai-senior-support-engineer","title":"Senior Support Engineer","company":{"id":173896,"name":"Luminai","domain":"luminai.com","url":"https://alion.io/company/luminai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":68,"open_postings":15,"ghost_share":0.533,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dropbox","optional":false},{"name":"OpenAI","optional":false}],"status":"live","first_seen_at":"2026-08-27T21:04:30Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-11-02T16:25:59Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":66},"description":"About Luminai\nHealthcare operations have always depended on people to bridge the gaps that technology couldn't. It relies on complex manual work to carry out critical internal processes, yet most health systems don’t have enough resources to properly automate these tasks, leaving them stuck in outdated, labor-intensive SOPs.\nLuminai structures the chaos, automates the manual handoffs, and deploys end-to-end workflows across every system, providing the integrated intelligence layer to improve processes over time. By delegating to autonomous AI systems those mission-critical workflows that previously expended valuable human time, Luminai allows doctors and administrators to do what they do best: Focus on Patients.\nWe've raised $60M in funding, including our recent Series B led by Peak XV Partners (formerly Sequoia India), with participation from healthcare-focused Define Ventures and continued support from General Catalyst and Y Combinator. We're backed by some of the best investors in Silicon Valley, including Kevin Weil (Chief Product Officer at OpenAI), Arash Ferdowsi (co-founder of Dropbox), Katie Stanton (former VP Global Media, Twitter), and CEOs of companies such as Flexport, Notion, Front, Ramp, and Twitch.\nAbout The Role\nAs a Senior Support Engineer working on production operations, you will play a foundational role in owning, maintaining, and improving customer workflows once they move from active build into steady state. The platform is used by organizations worldwide to deploy and scale executable AI automations in mission critical production environments, including large enterprise health systems like Cleveland Clinic. You are expected to have a strong proficiency in fundamentals of software engineering, a willingness to pick up deep context on complex production systems, and an ability to work independently in ambitious environments.\nWhat You’ll Do\nOwn ongoing support and maintenance for production workflows once they move out of active development\n\nTriage and resolve escalations, looping in engineering only when a fix requires it\n\nMake small improvements and fixes directly, without requiring a full rebuild from the original engineering team.\n\nBuild deep working knowledge of our most complex customer environments to ensure nothing is lost in handoff.\n\nCollaborate closely with Forward Deployed Engineers and product to flag patterns or recurring issues that point to bigger gaps.\n\nCommunicate clearly and consistently with customers on the status of issues and fixes.\n\nWhat We’re Looking For\nProven track record of owning and resolving technical issues in a production environment\n\nSolid fundamentals in software engineering, with enough fluency to read code and make small fixes yourself\n\nStrong communication skills and an ability to earn trust working closely with engineers day to day\n\nAttention to detail and a first-principles approach to diagnosing issues in complex, real world systems\n\nExperience supporting software in a customer facing, mission critical setting","description_format":"text","description_chars":3024,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)"],"lifecycle":[{"event":"open","at":"2026-09-11T08:59:26Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.368,"p_room":0.36,"age_days":66,"expected_fill_days":36,"reasons":["conf:2","stale_co","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/luminai-senior-support-engineer","json_url":"https://alion.io/job/luminai-senior-support-engineer.json","meta":{"generated_at":"2026-11-02T20:45:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29077,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":173896},"rest":"https://alion.io/mcp/rest/get_company?id=173896"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fluminai-senior-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fluminai-senior-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fluminai-senior-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/luminai-senior-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fluminai-senior-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":728095}},{"tool":"search_jobs","arguments":{"company":"luminai.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":728095},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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