{"id":695064,"url":"https://alion.io/job/luminance-customer-success-manager","title":"Customer Success Manager","company":{"id":48121,"name":"Luminance","domain":"luminance.com","url":"https://alion.io/company/luminance-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":55,"open_postings":48,"ghost_share":0.75,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-06-09T00:00:00Z","employer_posted_date":"2025-06-09","last_verified_at":"2026-10-18T08:14:16Z","board_verified":true,"closed_at":null,"days_open":496,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":496},"description":"This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.\nWe are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance’s enterprise LegalTech platform. This role is ideal for someone who enjoys working in a consultative, outcomes-driven way and who is confident guiding customers through structured onboarding and long-term adoption journeys.\nAs a Customer Success Manager at Luminance, you will partner with legal teams as they evolve their workflows and embrace AI-driven technology. You will play a key role in supporting customers through change, ensuring successful adoption, and helping them realize measurable value from their investment.\nThe successful candidate will combine strong relationship-building skills with analytical thinking and disciplined delivery. You will manage onboarding milestones, align stakeholders, and act as a strategic partner as customers modernize their legal operations.\nWe welcome candidates from Customer Success, Account Management, Project Management, Implementation, or client-facing legal roles including former lawyers who are passionate about technology and contributing to innovation within the legal industry.\nResponsibilities\nOwn and manage the post-sales customer experience across Luminance’s product suite\nLead structured onboarding engagements, ensuring clear milestones, timelines, and stakeholder alignment\nPartner with customers as they adopt AI-driven solutions and modernize their legal workflows\nGuide customers through change management and drive strong user adoption across teams\nAct as the primary point of contact during onboarding and early lifecycle phases\nBuild trusted relationships with key stakeholders across legal and business teams\nPartner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and effective customer journey\nMonitor customer engagement and proactively address risks and opportunities\nIdentify opportunities for account growth, renewals, and expanded product usage\nAdvocate for customers internally, representing their feedback and priorities to Product and leadership teams to enhance product development and service delivery\nDeliver product demonstrations, training sessions, and enablement support\nRequirements\nExperience in Customer Success, Account Management, Project Management, Implementation, Implementation Specialist, or a related customer-facing role within B2B SaaS - or experience as a legal professional transitioning into LegalTech\nDemonstrated ability to manage structured onboarding processes or customer-facing projects\nExperience supporting customers through technology adoption or organizational change initiatives\nStrong organizational and project management skills, with the ability to manage timelines and stakeholder expectations\nExperience supporting customers on guided, consultative software platforms (not purely self-serve)\nStrong communication and stakeholder-management skills\nAbility to quickly learn and confidently explain advanced product functionality\nAnalytical, proactive, and solution-oriented mindset\nBachelor’s degree or equivalent practical experience\nCompensation - $75,000 - $90,000\nBenefits\ndiscretionary bonus per quarter","description_format":"text","description_chars":3537,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Legal AI"],"lifecycle":[{"event":"open","at":"2026-09-11T01:44:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.097,"p_room":0.28,"age_days":495,"expected_fill_days":25,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/luminance-customer-success-manager","json_url":"https://alion.io/job/luminance-customer-success-manager.json","meta":{"generated_at":"2026-10-18T11:01:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16265,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48121},"rest":"https://alion.io/mcp/rest/get_company?id=48121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fluminance-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fluminance-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fluminance-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/luminance-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fluminance-customer-success-manager"}]}